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http://www2.unwto.org/en/agora/about-hotel-classification-systems
About Hotel Classification Systems | World Tourism Organization...
4 days ago – UNWTO AGORA: an open forum to share opinions and concept papers....
UNWTO AGORA: an open forum to share opinions and concept papers.
About Hotel Classification Systems
Submitted by fpierret on Wed, 01/09/2013 - 10:52 Difusion date: Wed 09 Jan 2013
The matter of the classification of tourism accommodations is particularly difficult for at least
two reasons:
First of all, due to the large diversity of types of tourism accommodations, a diversity that is
constantly increasing;
Also, due to the large diversity of classification systems that are themselves embedded in highly
different cultural and economic contexts.
I will therefore try to successively address four aspects of this matter:
The objectives and the general framework of classification
Systems for classification management
Classification criteria
Monitoring/enforcement
The first question that arises, of course, is: Why have a classification system? Or in other words,
what are its objectives? I see at least five:
To inform consumers. This point is very important because, by definition, a hotel is far from the
home of the tourist, and consumers cannot just go to the corner supermarket or the
neighbourhood retailer to see and possibly try out their future purchase. Classification thus
constitutes an indicator, a piece of information that should give confidence to the consumer
before, during and after his stay.
The second objective is to have a standardized listing allowing intermediaries, which are the tour
operators and travel agencies, to have a reference they can use when preparing their catalogues,
when negotiating wholesale deals with a hotel chain, or when putting together a customized
product.
The third objective is that of constituting an instrument for marketing and promotion. This would
be useful, first of all, for the hotels, which by featuring how many stars they have will be able to
promote their specific characteristics, and their additional services, based on the "certification
platform" provided by their stars. It is also useful at the governmental level. You will note in this
regard that practically all governments that are reforming their classification systems highlight
their desire to bring the quality of their national tourism up to a higher level. In this way, the
classification system itself can also become an element of promotion.
A fourth objective is to use the quality-measurement tool that is the classification system to
provide the hotel profession with a coherent framework that makes it possible to evaluate in a
consistent manner a sector that is characterized by the extreme diversity of accommodation units,
the vast majority of which, in both number and volume, are managed by individual entrepreneurs
or by enterprises with fewer than 10 employees.
Lastly, in certain countries, classification serves as a reference for the implementation of public
policies, such as the granting of subsidies or certain tax breaks.
See Download PDF:
hotel_classification_systems.pdf
Al-Farabi KazNU Hotel Business Uvarova A.K.
L 3. Different types of accommodation in the hospitality industry. Accommodation Types
Bed & Breakfast
A Bed and Breakfast (B&B) is a private home in which guests can be accommodated at night in
private bedrooms (which may or may not have private bathrooms).
The owner or manager lives in the house or on the property. The public areas of the house, such
as kitchen and lounge have either limited access for guests, or are shared with the host family to
some degree. The business may be run as a secondary occupation. Breakfast is included in the
price (generally either continental or full-English). Other meals may be available by
arrangement.
Backpacker Hostel
A hostel (or backpacker) establishment is aimed at the budget traveller and generally attracts a
younger clientele. Bedrooms are in a dormitory style (shared) and bathrooms are shared,
although private bedrooms may be available. Light meals may be available in addition to the
room rate.
Boutique Hotel
A boutique hotel is a 5 star establishment providing all the features and facilities of a normal
hotel, in a unique and exclusive style. These properties are generally small, feature top class
service and are marketed to the affluent.
Guest House
A guesthouse is generally a private home which has been converted for the dedicated and
exclusive use of guest accommodation. The public areas of the establishment are for the
exclusive use of the guests. The owner or manager either lives off-site, or in an entirely separate
area within the property.A Guesthouse offers a wider range of services than a B&B, and usually
caters for all meals.
Hotel
A hotel is generally the largest of all accommodation types.
There is typically a common reception area, and rooms generally open directly onto a hallway.
The on-site restaurant and other facilities are more accessible to the public than the other
accommodation types. A wide range of guest services is available, such as room service.Hotels
are often members of larger hotel groups, and a similar accommodation experience may be
available in different establishments within the group.
Lodge
A lodge is an accommodation facility which is located and designed to optimize the feeling of
being closely in touch with nature.
The building style should feature natural materials and colouring such as wood, stone and thatch.
An outdoor experience should be offered at the lodge, such as guided walks, game drives etc.
Private Home
A private home not dedicated for full time occupation of guests, but is a private house or
apartment which is temporarily available for rental, often during peak tourism seasons.
Resort
A spread out collection of single or double story accommodation units. Similar to a hotel in that
it offers a wide range of facilities.Units may be rented and available on time-share.A camping
area may be included in the resort.
Self-Catering
A self catering establishment may be primarily one of the other accommodation types, but also
offers dedicated self catering facilities. The unit should feature a fully equipped kitchen to cater
for the maximum people to be accommodated (including fridge, stove, cutlery, crockery,
cooking utensils, cleaning equipment).The kitchen should be for the exclusive use of the guests,
and not shared.
See more http://www.safarinow.com/cms/accommodation-types/irie.aspx
Different types of accommodation in the hospitality industry KINDS OF ACCOMMODATION
http://www.helium.com/items/1491341-kinds-of-accommodation
Al-Farabi KazNU Hotel Business Uvarova A.K.
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