Go ahead number tell make sure

Mark: Linda is not here right now. Can I take a message?

Sam: This is her husband. Could you ask her to call me? I'm at my office, but she needs to call me at extension _________ 204.

Mark: I'd better write this down. Hold on for a moment while I find a pen. OK _______.

Sam: My office number is 471-3006. Extension 204.

Mark: Let me repeat that back to ________ I got it. 471-3006 and extension 204.

Sam: That's right.

Mark: I'll _______ her to call you as soon as she gets back to the office.

Sam: Thank you very much.

Task 13. Fill in the blanks on the following phone message using the words below.

action, date, message, name

_________: February 8, 2005

_________: Olga Feskina

Time: 4:47 PM

_________: wants to reschedule meeting

_________: to ring back

Task 14. Put the following sentences in logical order (a=first, e=last).

________ 1. Can you tell me the area code again, please?

________ 2. He is not in the office at the moment.

________ 3. I'll make sure he gets the message. Goodbye.

________ 4. If you leave your name and contact number, I'll have him call you.

________ 5. Thank you for calling "Ocean". May I help you?

Task 15. Rearrange and complete the following dialogue.

get back to you organize confirm leave it to

Oleg: I think we talked about that when we met here in my office. I think you can _______ me to inform her of the payment options.

Oleg: Can I _____ about this? I don't usually deal with payments, and the person who usually handles them is out to lunch.

Lora: I'm calling to _______ that I've received your order by fax. However, we need to discuss the payment schedule for your order.

Lora: I see. Would you like me to explain the payment options to that person?

Lora: When you have decided on the option you'd like to use, please call me back.

Oleg: I'll do that. Is there anything else we need to discuss regarding our order?

Lora: No. Once we _______ the payment schedule, everything will be set.

Task 16. Write the phrase to describe what each sentence is doing.

checking, telling the purpose, deflecting, deciding, ending

1. «Can I get back to you about that later?» _____________________

2.«Do you have a few minutes to talk?» _____________________

3.«I'm calling to discuss your order.» _____________________

4.«OK. I'll take care of that.» _____________________

5.«Thanks for your time. Bye.» _______________________

Task 17. Complete the following dialogue.

Information read that back excuse me important

Mary: Could you give Alex a message for me when he gets in? Ready?

Oleg: Go ahead.

Mary: His sister Lyra is arriving tonight, but I'm tied up at work.?

Oleg: Could you spell her name for me?

Mary: That's L-Y-R-A. She's on the 7:50 flight from Denver.

Oleg: Pardon me. Did you say 7:15?

Mary: No, fifty. Five zero. From Denver. It's very ________ that he gets this _______ and there are not any mistakes. Can you _________ to me, please?

Oleg: OK. Lyra is arriving tonight from Denver at 7:50. I'll give him the message.

Task 18. Match the sentences/questions with the same meaning.

1.Got it? 2.I didn't quite follow that. 3.Pardon me? 4.That's not quite right. You said tomorrow, right?

a. Excuse me? b. I think you made a mistake. c. OK? d. So, just to check, that's tomorrow. e. I'm not sure what you mean by that.

Task 19. Review Task 18 and find a verb in it that has the same meaning as the underlined words.

1.He planned to begin calling customers after lunch. __________

2.It was hard for me to understand every word she said over the phone. ________

3.Please review the information I sent and call me if you have questions. _______

4.She called the airline to verify her ticket.

5.You should say something to show you are paying attention to the caller.

Task 20. Read the following communication difficulties and match the expressions to their main problems.

Technical, General, Wrong numbers, Call back,

To the operator, Cellular phones, Sound

1...

Just a minute. Let me get a pencil.

The line is busy.

There's no answer.

I can't contact/get a hold of Olga!

2...

The number is not in service.

We were cut off.

3...

I can hardly hear you.

Can you speak up?

It s very noisy here.

Can you speak up a little, please?

It's a terrible / bad line.

Can you hear me?

4...

My battery is nearly out.

I'm losing you. I'm going into a tunnel.

There are some problems with the net.

5...

I'm having problems with a Chernigiv number.

Could you check the line, please?

6...

I'm sorry, I think you have the wrong number.

I think I have the wrong number.

Is this 8-046-78-54-54?

I'm afraid You've reached sales.

I'll try and transfer you back to the switchboard.

7...

I'll call you right back.

Hang up and I'll try again.

Talk to you in a moment.

Task 21. Complete the following dialogue.

hang up, wrong number, busy, hardly

Diane: Hi, Linda? I've been calling all morning, but the line has been __________.

Linda: Hello? Can you speak up? I can ______hear you. Who is calling, please?

Diane: It's Diane! Can you hear me now?

Linda: Hi, Diane! What's wrong with this phone line? Is your battery dying?

Diane: It's not my cell phone. This line is terrible. Let me ___________and call you right back.

[Both hang up. Diane dials again.]

Woman: Hello?

Diane: Who is this? Is this Linda? Woman: No, there's no Linda here. I think you have the _________.

Task 22. Match the problem with the sentence to describe it.

a. I'm sorry. The line is busy.	1) another caller on line
b. Speak up! I can hardly hear you!	2) company went out of business
c. The number is no longer in service	3) volume is too low
d. There is nobody here by that name.	4) cell phone beyond service range
e. The signal is too weak. Call me later	5) wrong number

Task 23. Choose the best word to complete the sentence.

1.I don't know why, but we were suddenly ______ in the middle of our conversation.

a) cut off b) lost c) reached d) spoken

2.You can ______ customer service by dialing «6» now.

a) hang up b) lose c) reach d) transfer

3.It's too _______ to talk in this restaurant. Let me call you back after lunch.

a) general b) noisy c) technical d) wrong

4.This is outrageous! I've been on hold for _______ ten minutes!

a) exactly b) hardly c) finally d) nearly

5.Due to a _____ problem, the office phones will not be working for the next hour

a) busy b) important c) technical d) communication

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