Transactional letter.

Complaining.

Reason for writing:I’m writing in order to complain ab...

Introducing first complaint:First of all,In the first place, The first problem is, My first complaint is,The first thing I’d like to draw to your attention is…

Introducing further complaints:Not only…but also.., In addition(to this),The…was also unacceptable

Demanding action:I suggest that U replace the item.I’d be grateful if U could give me a refund.

Ending the letter:I look forward to hearing from U/receiving your explanation/receiving a full refund

-I am writing to U ab.(several problems related to my city break in June)

-I have been waiting for(two weeks for a reply to my letter)

-To make matters worse,(we were informed that there was no record of our cheque being cashed)

-I’d be grateful if U could (refund my deposit as soon as possible)

Requesting inf.

Reason for writing: I’m writing t enquire/request further inf.ab...

Requesting first piece of inf.:The first thing I’d like to know is..,I wonder if U’d mind telling me first of all…

Requesting further inf.:Do U think U could also inform me..?Would U mind also telling me..?Do U know..?I’d like to know if/whether.., I hope U can also let me know ab…

Thanking for inf.:I’d like to thank U/Thank U in advance for this inf.

-I’m writing in response to(your advertisement in The Daily Stndart on July 20th)

-I’d be grateful if U could(send me further details ab.the position)

-I’m writing to enquire whether(U could let me have further details ab.the holiday)

-I’d like to know more ab.(the arrangements for the evening meal)

Giving inf.

Reason for writing:I’m writing to request inf.ab…

Providing first point:The first thing I wish to inform U of is..,I’d like to begin by informing U that..,

Providing further points:Another piece of inf.U may find useful is that..,I’d also like to inform U that...

Ending the letter:If U require further inf.,p/se don’t hesitate to ask

-In response to your query,I’d like to inform U that(I passed the FCE in)

-With reference to your letter of...(I enclose details of my qualifications)

-U asked me to tell U ab.(my travel plans&I enclose further details)

Transactional letter.

Dear Sir/Madam

I’m writing to complain ab.a short holiday I’ve had recently,which was organized by Citybreaks. I was dissatisfied with several things.

First,U advertisement promised a hotel in a central location,whereas in fact the hotel was a long way from the city centre.U also said that all the rooms’d have a river view,but my window just looked over the park,which was very noisy.I also had to pay extra for dinner,although the advertisement had started that it was included in the price.To make matters worse,I had no choice of which show to go to.I had wanted to go to a new musical,but the only ticket offered to me was for one which I had seen already.

I’ve been looking forward to my holiday,but it was completely destroyed be these problems.I therefore feel that U should refund half the cost of the holiday in compensation for my disappointment.

I’m writing in connection with your weekend breaks, which I saw advertised in “Holidays”. I went on one of these breaks last week & I’m sorry to say that I was very disappointed.

Even though your advertisement stated that all transport‘d be provided, I had to take a taxi to the hotel. To make matters worse, the hotel refused to refund my taxi fare.

Furthermore, your advertisement promised a stay in a top-class hotel. However, the lift was not working at any time during the weekend, despite my repeated requests to have it repaired. In addition, the hotel was a construction site & the constant noise was very irritating. I also went on the sightseeing tour, which I had been looking forward to. I was very disappointed to find that the guide clearly knew nothing ab. the area.

I’d like to hear your explanation for the above problems & I’d also like to have all or part of my money refunded.

I look forward to hearing from U soon.

Yours faithfully,

Дата добавления: 2015-10-29