Comprehension. 9. Answer the questions on the text:

9. Answer the questions on the text:

1. What is the primary function of a hotel?

2. Whom is a large hotel headed by, as a rule?

3. What directors and managers run a large hotel?

4. Why is the rush of a big hotel similar to show business?

5. What is sold every day in a typical hotel?

6. What are hotels meant to provide to those away from home?

7. Whom is an executive committee comprised of?

8. Why do hotels need the cooperation of a large and diverse group of people?

9. How many products and services are sold every day in a large hotel?

10. Why does each area of specialty require dedication and a quality commitment?

11. What does Matthew Fox's comment «If you ignore the little stuff, it will become big stuff» mean? Do you agree with him?

12. What is a hotel's most valuable asset?

Complete the sentences using proper words and phrases in the box.

1. Even large hotels may not only make but sometimes even lose__________.

2. Some hotels certainly look like palaces, while others are_____________.

3. Hotels are usually made up of several________.

4. All hotels exist to serve society, and at the same time _____ for then" owners.

5. Hotels provide _____ to people who are away from home.

Say whether the following statements are true or false. Comment on the true statements and correct the false ones.

1. A large hotel's executive committee is usually comprised of two general managers.

2. A city center hotel needs the cooperation of a big and diverse team of experienced people to run it.

3. The human resources director is the immediate superior of the general manager.

4. The elegant 800-room General Elsenhower Hotel is run by a GM.

5. All departments are supposed to get things right all the time.

6. Hotels exist to serve their owners, and at the same time make a profit for the guests.

7. Hotels are meant to provide all the comforts of home to their managers who are often away from home.

Discussion

12. Try to identify the major departments (as well as their heads and their functions) a large hotel is made up of. The following words and phrases will come in handy:

to run

executive committee

several businesses

cost centers

rooms division

marketing and sales

accounting

facility manager

general manager (GM)

immediate superior

revenue centers

income

food and beverage

human resources

chief accountant or controller

After having done the task comment on their respective role in the function­ing of a hotel.

13. Work in pairs:

a) Look at the following words and phrases and think of a story that might combine them all. You may reorder them in any way you like using any form of the verb:

• visited Moscow and stayed at the Marriott Hotel;

• was impressed by the refined dignity;

• looked like a people palace;

• a well-managed hotel;

• is always similar to show business;

• is like a live theater;

• was palatial;

• was more functional;

• seemed to be an awe-inspiring place of glamour;

• not only... but also...;

• made a good profit for its owners;

• responded to the demands of the guests;

• was serving and enriching the local community.

B) When you have decided upon the story, tell it to your partner. Then listen to that of your partner. Ask each other as many questions as you can to leam further details or clarify some points.

14. Entitle the paragraphs beginning with the words:

The primary function...

Hotels have been described...

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