The HRM Process: An Overview

As suggested by the HRM process shown in Figure 12-1, human resource management encompasses a number of important activities. One critical aspect of the process, human resource planning, assesses the human resource needs associated with strategic management and help identify staffing needs. The staffing component of the process includes attracting and selecting individuals for appropriate positions. Once individuals become part of the organization, their ability to con­tribute effectively is usually enhanced by various development and evaluation efforts, such as training and periodic performance evalua­tions. Compensating employees for their efforts is another important factor in the HRM process, because adequate rewards are critical not only to attracting but also to motivating and retaining valuable em­ployees. Finally, managers must respond to various issues that influ­ence work-force perceptions of the organization and its treatment of employees.

In order to explore human resource management in an order fash­ion, the various activities that make up the HRM process are discussed sequentially in this chapter. The components, though, are actually highly interrelated. For example, when a group of British financiers took over the British arm of F.W. Woolworth from its American par­ent in 1982, the chain of 1000 stores had a tarnished image and 30,000 employees with a reputation for poor service. Investigation reveled many interrelated problems, such as poor employment interviewing practices (interviews typically lasted 10 minutes), little training for either sales staffer mangers, and a components of the HRM process collectively reinforced the service problems.

Human resource professional operating within human resource departments typically play a major role in designing the various ele­ments in the HRM process and in supporting their use by line manag­ers. Nevertheless, line managers ultimately are responsible for the ef­fective utilization of human resources within their and, this, carry out many aspects of the HRM process, particularly as they relate to im­plementing strategic plans.

Дата добавления: 2015-08-20