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Dear Mrs. Grey,
Thank you for your order of 6th November. Much as we should like to help you, we are sorry to say that we cannot promise delivery by 23rd November.
At this time of the year we are exceptionally busy in all departments. As you know, we make everything individually and specially to order, which naturally takes time, and we normally require about six weeks for delivery.
We would rather tell you this now than disappoint you later and hope that you will instruct us to put your order in hand for delivery as soon as possible.
In the meantime we shall hold your order in our pending file and should be grateful if you would quote the reference AJ/CD/018 in your reply.
Yours sincerely,
V. Delivery
Execution of Orders—Invoices, Statements, Debit and Credit Notes
Execution of Orders
The seller executes buyer's order by delivering the goods according to the terms of the contract.
Before delivery can be made, the goods have to be carefully packed to ensure safe arrival. Adequate packing is of particular importance in the case of overseas shipments. The packing containers must be strong enough to withstand rough handling and the stresses of transport, but, on the other hand, they should be as light and compact as possible.
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