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V.3. A Managing Director talks about the planning of a new sales office in the United States. Complete the text with nouns from Exercises A and B.
Recently we’ve decided to open a new sales office in New York First I arranged a... meeting....[1] with the finance department to discuss the project. We prepared a___________[2]with details of the various costs
involved. Then we collected..... [3]about possible locations for the new office. We considered two ……………[4]-one in Greenwich Village and the other near Central Park. After doing some more ………….[5],I wrote a…………………6for the board of directors.
Unfortunately, we made a mistake when we estimated the 7as the exchange rate changed, and so we didn't keep within our……………………8. We overspent by almost 20 percent. We had to rearrangethe……………….9 for moving into the building because the office was not redecorated in time. The board of directors was unhappy because we didn't meet the…………………10 for opening the office by 15 December.
It finally opened in January. However, we forecast of at least $500,000 in the first year.
L.1. Now listen and check your answers to Exercise C.
S.1 Choose one of the following events and tell your partner how you will plan it. Try to use some of the vocabulary from the exercises above.
1A training weekend for your department
2A party to celebrate your company's 100th anniversary
Ways to plan
3An event to relaunch a singer's career
The secret of good planning
L. 8.1 Teresa Graham OBE is an adviser to many businesses and also to the UK government's Better Regulation Commission. In the first part of the interview, she talks about what is important when planning in business. Listen and complete these notes, using up to three words each time,
Keys to good planning
1 It's important to have a clear idea about…………….
2 …………………for your business very carefully, and don't reinvent the wheel.
3 This structure will then lead you logically through…………… that you need to do.
4 Tip: desktop market research is very valuable, but research carried out………………………….. clients who really want to buy your service or your product breathes life into any plan.
Planning for economic develoDment
5 So use your clients to market test your ideas and help you to……………………
L. 8.2. Listen to the third part of the interview. Decide whether these statements are true (T) or false (F).
1 People are critical of SMEs because they do not usually have good business plans.
2 The best companies involve everyone in the creation of their plans.
3 William Kendall now owns a business called Green 8i Black chocolate.
4 Kendall was unable to find anyone who could run his o'd business as well as he could.
5 Kendall immediately asked Cadbury's if they wanted to invest in his new business.
S.2. Tell your partner about something you planned well a) in business, and b) in your life. Then tell your partner about something you planned badly.
R.1. Discuss these questions in pairs.
l What facts do you know about the economy of Russia or of other 'developing economies'?
a What are some of the possible threats and opportunities fc r foreign investors in Russia?
Read the article below to find out if any of the facts, threat* or opportunities you listed in Exercise A are mentioned in the article.
Read the article again. Are these statements true (T) or false (F)?
1 Nizhny Novgorod was once the capital of Russia.
2 There are fewer people employed in the service industry than in agriculture.
3 Maxim Avdeev is not absolutely sure that GAZ will employ at least half a million people.
4 Not only European companies have invested in Nizhny Novgorod.
5 Ikea is planning to have its furniture made in Russia.
6 According to Viktor Kolchay, there will be less bureaucracy in future
7 Nizhny Novgorod's geographical location is one of its great assets.
Look at the article and complete these sentences about future plans.
1'We Nizhny Novgorod as a development base for our vehicles,' says Ruspromavto's Chief Executive.
2. MrAndeev also says "If our strategy is correct, we work for more than 500,000.'
3 Ikea $9om in a retail centre.
4 Nizhny Novgorod on its attractions for investors.
In pairs, discuss in what ways your city's or region's plans for the future are similar to, or different from, Nizhny Novgorod's.
Unit 11
Managing people
Management is nothing more than motivating other people.
Lee lacocca, US industrialist
What qualities and skills should a good manager have? Choose the six most important from the list.
To Ъеa good manager you need to:
1 likepeople
2 enjoyworkingwithothers.
3 giveorders.
4 listentoothers.
5 makesuggestions.
6 judgepeople'sabilities.
7 planahsad.
8 begoodwithnumbers.
9 make good presentations. Юbe peisuasive.
If you are managing people from different cultures, wnat other qualities and skills do you need?
L.1 Nigel Nicholson is Professor of OrganisationalBehaviourst the London Business School. Listen to the first part of the Interview and complete the notes, using up to three words each time.
Managersofpeople
1 To be a good manager, you need to understand that there are themes
which........................... such as families, or the fact that everyone wants to make a difference and needs to be respected.
2 In addition, you also need to understand how everyone is to the way you, as a manager, are.
3 The secret is to try to know what the v/orld looks like of another person.
4. In order to do that, you need to be very good at asking questions and going fits into the bigger picture.
L..2. Listen to the second part of the Interview. Decide which statement best summaries Nigel's view of the changes in the way people behave at work.
The time people spend reflecting unfortunately reduces the amount of work they do.
1 People have to spend more time at work and are therefore under a lot of pressure.
2 People live very fast but should not forget to take time to stand back and reflect.
3 If people live too slowly, they cannot see where what they are doing fits into a bigger picture.
L.3. Listen to the third part of the interview. Decide whether these
statements are true (T) or false (F).
1 Cultural differences are entirely superficial.
2 Individual differences between people are more important than cultural differences.
3 When you work in another culture, you realise that all people are the same
4 You have to remember that people are unique and different individuals.
S.1. Work in pairs or in small groups. Discuss these questions.
1 What would you find difficult if you had to go and work in a very different culture from your own?
2 What advice would you give to a foreign manager who is going to manage staff in your country?
V. 1. Verb and preposition combinations are often useful for describing skills and personal qualities. Match the verbs (1-7) with the prepositions and phrases (a-g).
A good manager should:
| Respond listen daeal believe delegate communicate invest |
in their employees' abilities.
to a deputy as often as possible.
to employees'concerns promptly.
with colleagues clearly.
with problems quickly.
in regular training courses for employees
to all suggestions from staff.
Which do you think are the three most important qualities in Exercise A?
V.2. Some verbs combine with more than one preposition.
For example 'He reports i-j the Marketing Director.' (to a person)
'The Sales Manager reported on last month's sales figures.' (on a thing)
Say whether the following combine with someone or something.
Something Both Someone
1 a) report to V
b) report on V
2 a) apologise for
b) apologise to
3 a) talk to
b) talk about
4 a) agree with
b) agree on
5 a) argue about
b) argue with
R.1.
In your culture, how usual is it to see young people in management positions? What do people generally think of them?
What challenges do young managers face, compared to older ones?
What may be the advantages of being a relatively young manager?
R.2. Answer these questions about the first part of the article.
Why is it important for young managers to make key people believe in them and trust them?
What should young managers do about their weaknesses, according to Mr Newhall?
Clever tactics for brilliant young managers
by David Stern
'If you're good enough, you're old enough,' a team manager once said when giving Michael Owen, a world-class goal-scorer, his first international game at the age of 18. Is the same true in business?
Young executives come back from business school armed with big ideas. But these may or may not win support from colleagues.
So what are the practical steps that young manager need to take in order to be welcomed?
'The biggest challenge is a basic lack of experience,' says Steve Newhall, a management consultant. 'This will affect how other people see you. You need to build credibility with your key stakeholders on a one- to-one basis in order to show that you arc up to the job. You have got to have confidence in your ability to do the job. But remember that the people around you may not share that opinion. Young managers also need to recognise their own weaknesses - and then do something about them. 'You will need a good mentor straight away,' says Mr.Newhall. 'someone who has plenty of experience and who gives you support and plenty of good advice.' Some advice
• Act your age. Do not try to look like an older person or like a statesman.
Dress your age, too.
• Avoid favouritism and cliques. Leaders win respect by treating people the same.
• Build coalitions right away. Show colleagues you are aware of your limited experience. And show that you are interes ted in getting advice, too.
• Keep a cool head, even when you are under a lot of pressure. Some colleagues will expect you to crack. Do not give them the satisfaction.
• Show respect to older colleagues. They may be on a slower (or different) career path just because that is where they want to be. They have seen many young ambitious people come and go. Draw on their experience.
• Find the right balance between being enthusiastic and being overconfident. You have been selected for your youth and energy - draw on it. But don't overdo it.
• Under-promise and over- deliver. That motivating speech on your first day may sound pretty stupid if the market turns against you.
FINANCIAL TIMES
V 3. Find words or phrases in the second part of the article which mean the following.
1 when one person or group is treated better than others in an unfair wav favouritism
2 a small group of people who seem unfriendly to other people
3 a group of people who agree to work together to reach the same objective
4 to lose control of yourself because of stress
5 when you think you are better or more important than other people
6 to work more or better than other people expect you to
7 that makes people feel enthusiastic and excited
s.2. In pairs, discuss and agree on the three most important pieces of advice
G. There are a number of ways to report what people say.
1 We often use say, tell and ask to report speech.
'The new job is challenging.' She said (that) the new job was challenging.
• We use tell with an object.
'The new job is challenging.' She told her boss (that) the new job was challenging.
• We use ask (with or without an object) to report questions.
'When do you want to start?' Her boss asked (her) when she wanted to start
2 We usually make the following changes in reported speech.
• The verb goes back one tense (for example, from present simple to past simple).
• Nouns and pronouns may change.
'My new sales team is difficult to manage.' He said (that) his new sales team was difficult to manage.
• When we report things that are either very recent or generally true, we often use the same tense as the speaker.
G.1. Complete these sentences with the correct form of say or tell.
l He........... said..... that he was finding it difficult to manage people.
гHe....................... me that he was finding it difficult to manage people
3 She................ him to improve his performance.
4 She................ they would never agree:
5 My boss............. me not to pay the invoice.
6 He................ that he worked for General Electric.
G.2. Use say, tell and ask to report this dialogue between two company directors. For example, Philip told Amanda/said (that) he wanted to motivate their managers more.
Philip I want to motivate our managers more.
Amanda Are you delegating the less important decisions?
Philip I think so. And I'm making more time to listen to their suggestions
Amanda That's good. Responding to their ideas is really important.
Philip Is the department investing enough in training?
Amanda Yes, it is. This year's budget is bigger than last year's.
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