Test yourself

I. Fill in the blanks with prepositions and adverbs where necessary.

1. If you want to put … … a hotel, it is advisable to reserve a room … advance.

2. Mr Pork is very particular … his room. He insists … having a room … a view … the sea.

3. What hotel are you staying …?

4. When you enter … a hotel ask … the receptionist.

5. The receptionist found our names … the guest list, handed.. us arrival cards and we filled them … giving all the information required.

6. I’m leaving in the afternoon. Will you kindly check me …?

7. They’ll charge … you 40 pounds … a night … a double room.

8. I want to take a single room … bath … a week.

9. How much do you think I ought to tip … the maid?

10. Press the button once … the chambermaid, twice … the porter and three times … the waiter.

11. All the keys … the rooms are kept … the key-rack … the reception desk.

12. Will a room … the second floor facing …the garden suit you … 20 dollars … a night?

13. How much do you charge … a single room with shower?

14. My secretary booked a suite … your hotel … telex … 5 days … today.

15. You can always have your trousers pressed, but this is separate … the hotel bill.

16. We’ve reserved a single room … a private bathroom … you. Would you mind entering your name … the register, please?

II. Translate into English.

1. Есть ли свободные номера в вашей гостинице?

2. Сколько стоит одноместный номер с ванной в сутки?

3. Распорядитесь, чтобы посыльный отнес мой чемодан наверх.

4. Сколько дней вы пробудете в гостинице?

5. Администратор долго не мог найти ключ от моего номера.

6. В какой гостинице вы остановились?

7. Нам хотелось бы иметь смежные комнаты с ванной и видом на море.

8. В нашей гостинице прачечные услуги оказываются круглосуточно.

9. Мы выезжаем завтра рано утром. Приготовьте счет, пожалуйста. Я хочу оплатить счет сегодня.

10. Вам необходимо заполнить листок прибытия и расписаться в журнале регистрации.

11. Сколько следует дать на чай официанту?

12. Мы решили, что возьмем номер на двоих, если не сможем получить два отдельных номера.

13. Я боялся, что мне будет мешать шум уличного движения, если я возьму номер с окнами на улицу.

14. Сейчас у нас нет ни одного свободного номера.

15. Если ваш отель, как вы говорите, набит битком, что бы вы могли мне посоветовать?

16. Вы забронировали номера?

17. Куда выходят окна нашего номера: во двор или на улицу?

18. Я хотел бы отдать в стирку мои вещи, и их надо погладить.

19. Газетный и сувенирный киоски находятся в главном вестибюле отеля.

20. Вам не нужно давать чаевые горничной. Чаевые в этой гостинице включены в общий счет.

21. Я хочу поработать сегодня вечером. Говорят, в этом отеле прекрасный деловой центр с современным офисным оборудованием.

22. Это пятизвездочной отель, поэтому здесь наверняка есть спортивный центр и сауна.

23. Конечно, мне бы хотелось пожить недельку в номере-люксе какой-нибудь роскошной гостиницы, но пока мне это не по карману.

24. Если вы обратитесь в бюро обслуживания в номере, они разбудят вас утром в указанное вами время.

25. Если вы собираетесь выехать из гостиницы, вам следует известить об этом администрацию, и вам подготовят счет.

Role play

Act out the following scenes.

Situation 1.

Mr Jones has just arrived at a small town where he has to stay for the night. There are only two hotels in the town ad he goes to the one near the railway station. Mr Jones comes up to the receptionist and asks him tentatively if he could put up at the hotel. He explains to the receptionist that he is a stranger in the town and feels worn out after a long trip. He is glad to learn that the hotel is only half full and he actually can choose a room to his liking. Mr Jones asks the receptionist to help him fill in the arrival form, asks some questions about the town and then goes up to his room.

The receptionist seems to be very glad to see Mr Jones. There are very few guests at the hotel at this time of the year and plenty of rooms are available. He welcomes the guest, tells him what rooms are vacant, helps him choose a room, fill in the arrival form and answers his questions about the town.

Situation 2.

You are to go on business to another city. Call one of the hotels in that city and book accommodation. Be sure to inform the receptionist about the date of your arrival and departure, and the kind of room you want to have. You are particular about your accommodation and you want to cancel your booking when you learn that the hotel has not got a business centre.The receptionist manages to convince you not to do that.

The receptionist answers the phone and registers the booking. Unfortunately the hotel can’t offer the necessary accommodation. But the receptionist doesn’t want to lose the guest and offers him several alternatives. He sounds very convincing describing the advantages of the hotel, informs him about the price and the terms of booking and in the end keep the customer.

Situation 3.

You have failed to reserve a room in advance. Try to make the receptionist understand your position and register you at the hotel at least for the night.

Unfortunately the hotel is packed full and the receptionist cannot do anything for you. But he tries to be helpful and recommends you a number of places where you are sure to find accommodation.

Situation 4.

You work as a receptionist at a hotel where a big international conference is to take place. Delegates are beginning to arrive and you are busy checking them in. The head of a group of 15 people comes up to your desk to inquire about their booking. You find their reservations in the register and discuss with the man how to accommodate the members of the group taking into consigeration their wishes. In the group there are two married couples, three fussy old ladies who are very particular about everything, four gentlemen two of them holding very important positions and four young ladies.

Situation 5.

You have checked in at a hotel and the bell-boy takes you to your room. He shows you round the room, explains to you the hotel regulations and demonstrates how different things work.

You ask him to switch on the TV-set for you and ask what services the hotel offers to the guests, where you can have meals, buy a newspaper, have your laundry done, etc. and how you can get to different places in the city you need. The bell-boy tries to be helpful and give you all the necessary in formation. You give him a generous tip.

Situation 6.

You’ve been at the hotel for a week already and you want to have some things done. You call the chambermaid and ask her if you can have your laundry done. You’ve run out of white shirts and need at least one ready as soon as possible. Besides there’s something wrong with the TV-set (one of the channels does not work). You want to know if you can have your shoes repaired and what the working hours of the sauna are. The chambermaid tries to be helpful.

Situation 7.

You are not feeling quite well and decide to stay in your room for a day or two. You call Room Service and order dinner. Then you ask them to bring you today’s newspapers and a video cassette with a feature film. Your hair needs cutting and you wonder if they can send up a barber to your room.

The Room Service clerk reads the menu to you so that you can order dinner and asks what newspapers you would like to read, and what kind of feature film you have in mind. He regrets to say that you cannot have your hair cut in the room and tell you where the barber’s is.

Situation 8.

You are not pleased with the hotel you are staying at. You believe that the personnel is rather inefficient, the room is noisy, the sheets are damp, and the service is poor. In fact, you feel like checking out and look for a room somewhere else.

Mr Reed, who shares a double room with you, is a very experienced traveller who has been to a lot of different hotels, does not quite agree with you. Though he admits that the service leaves much to be desired, in his opinion things could have been worse. He tries to reason with you and recalls the shortcomings he came across in other hotels. His stories cheer you up and you begin to look on the bright side of things.

Situation 9.

You are not satisfied with the room they offered you at the hotel. This is not what you had in mind when you looked through the hotel brochure and booked the room. You are complaining to the manager that the room is dirty and too small, the hotel is too far from the sea, there is no swimming-pool, and the lift is out of order. What is more the personnel do not speak English. You tell the manager that you want to get your money’s worth and threaten to leave immediately.

The manager feels awfully embarrassed and keeps apologizing for the inconveniences. He tries to explain to you why things got out of control and promises to do his best to put things right.

Situation 10.

Leaving the hotel you ask the receptionist to get the bill ready for you. When you see the bill, you get very surprised: it is not what you expected. You get infuriated and start arguing with the receptionist. The latter tries to show you that there is no mistake. He patiently goes with you over the bill and carefully explains each sum to you. As he goes along, you begin to realize that the bill is absolutely right. You are ashamed of your outburst, apologize to the receptionist for being so suspicious and just pay up.

Situation 11.

Your friend and you are on your way back home after a three-day trip to Moscow. Your friend stayed at his friend’s house while you put up at a hotel. Now you are exchanging your opinions about the advantages and disadvantages of staying at a hotel and at a friend’s house. One of you is in favour of hotels, the other can’t stand them.

Situation 12.

You are a hotel manager. You are going to St. Petersburg to take part in a conference on hotel management. In the train you happen to share the compartment with another hotel manager from a different city. You get acquainted and naturally start discussing the problems you have to face every day and the possible way of overcoming the numerous shortcomings in the hotel business. Though you don’t see eye to eye on the way hotels should be run, both of you are very much concerned about the future of hotels.

Дата добавления: 2015-12-08