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Sales secretary agent

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  4. The role and responsibilities of sales staff

Now read the passage and complete the chart to show the positions that Jean Lamadon and his
colleagues occupy.

My name's Jean Lamadon, and I'm one of the two sales manager here at Cooper France.
Cooper is an international group based in America which, among other things, produces tools
and equipment for the professional and consumer markets. The group has subsidiaries in several
European countries.

suppose that if I'm going to describe how things are organised here in France I'd better start
at the top! That's where you'll find Alain Madrange who is everybody's boss here! He controls
all aspects of finance and is in permanent contact with our head office. Both myself and Michel
Carnelez, who is the other sales manager, report directly to him.


As I said, there are two sales managers, because we sell two very different categories of product in
France. The first is electrical equipment which is used for assembling components for printed circuit
boards. That's my area. The other is what we call 'tools and hardware' which includes a lot of quite
different products, mostly sold in Do-It-Yourself shops all over the country. Michel Carnelez is in
charge of that, and he doesn't have any Cooper employees working under him apart from Sylvie
Cieutat, his sales secretary. That means he relies entirely on a national network of ten sales agents
including his Paris agent Daniel Royatte. Michel spends much more time, than I do, marketing and
promoting his products.

The way my department is organized is really quite simple. About 80% of our business is done
through distributors and the rest is direct to major account holders, who are our really big cus-
tomers. As we sell all over the country this means I need a team of sales people. At the moment
there are four, each responsible for one territory: Cyril Jehanne for the north, Jean-Noel Echave for
the south, Daniel Lorand for the west and Patrick Amat for the east. I also have a customer
services assistant, Jocylene Cuisy, and a sales secretary, Marie-Christine Chaussadas.
Together they run the sales office and look after most of the administration.

VOCABULARY Ex.1 Circle the word that does not belong in each horizontal group.

1 business company society subsidiary

2 salary manager salesman employee

3 finance product research marketing

4 distributing selling assembling promoting

5 components tools hardware strategy

6 end user customer client distributor

Ex.2 Which of the groups of three words that you identified above refer to the following definitions?
a people who buy goods or services

b types of commercial organizations

с different departments or functions

d people who work inside a company

e activities that involve meeting customers.......................

f products that can be sold

Ex.3 Match each of the words that you circled with the following:

1.......................... a monthly payment in exchange for work

2.......................... an item that has been made

3.......................... a plan of action

4.......................... a non-profit-making organization

5.......................... putting parts together

6.......................... a person or business which has an agreement to sell the goods of another firm


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