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A nationwide retail chain
00:36:36,460 --> 00:36:40,157
I came to realise that we could
Sell more by smiling more
00:36:40,331 --> 00:36:41,923
Actually you can boost sales
00:36:42,099 --> 00:36:44,897
by 30 to 50% by smiling
00:36:47,972 --> 00:36:50,497
I first explain how important
It is to smile
00:36:50,942 --> 00:36:53,433
I explain to them what good
Things a smile can bring you
00:36:54,212 --> 00:36:55,941
Then we practise smiling
00:37:13,965 --> 00:37:16,729
I really think it should be
Taught in schools and houses
00:37:17,168 --> 00:37:19,193
If mothers don't show their
Children how to smile
00:37:19,704 --> 00:37:20,693
who will?
00:37:23,474 --> 00:37:26,875
Biting chopsticks is clearly an
Unnatural way of trying to look happy
00:37:27,044 --> 00:37:30,445
but it is necessary if you didn't
Pick up how to smile as a kid
00:37:32,950 --> 00:37:34,747
Most of our children learn
How to express themselves
00:37:34,919 --> 00:37:37,046
By being face-to-face
With their parents
00:37:37,221 --> 00:37:41,055
But in the modern world this kind
Of contact is being neglected
00:37:42,994 --> 00:37:45,462
Instead of doing traditional
Things like playing with dolls
00:37:45,630 --> 00:37:47,097
And fighting kids
00:37:47,265 --> 00:37:50,996
Are spending increasing amount
Of time with electronic games
00:37:52,370 --> 00:37:53,496
We are learning that
00:37:53,671 --> 00:37:56,663
This can cause relationship
Problems later in life
00:38:02,046 --> 00:38:03,946
Well, the techies have
Finally realised that
00:38:04,115 --> 00:38:06,208
Technology causes social problems
00:38:06,384 --> 00:38:08,113
So they have come up
With a solution
00:38:08,519 --> 00:38:11,511
Naturally enough,
A technological one
00:38:12,423 --> 00:38:16,291
Here at MlT in Boston,
Scientists are developing a robot
00:38:16,761 --> 00:38:21,630
Called Kismet which can actually
Make facial expressions
00:38:22,500 --> 00:38:25,958
Hello Kismet, I am John
00:38:30,241 --> 00:38:32,266
Kismet, can you be happy?
00:38:35,479 --> 00:38:38,573
Can you look sad?
00:38:40,751 --> 00:38:42,378
The point about building Kismet
00:38:42,553 --> 00:38:44,646
Is to try to build a socially
Intelligent machine,
00:38:44,822 --> 00:38:46,756
A sociable machine
00:38:47,124 --> 00:38:51,254
For me, what that means is that a robot
That is naturally intuitive for people
00:38:51,429 --> 00:38:53,659
To interact with, just like
You would another person,
00:38:53,831 --> 00:38:55,560
As well as to teach
And learn from
00:38:57,268 --> 00:38:58,758
What else can you do?
00:38:58,936 --> 00:39:01,131
Can you show me tired?
00:39:02,873 --> 00:39:05,364
What about...
00:39:05,543 --> 00:39:08,103
boo...surprise!
00:39:08,946 --> 00:39:11,972
We require a lot of feedback when we
Interact with someone to try to understand
00:39:12,149 --> 00:39:14,549
what is going on in their head:
How are they responding to me,
00:39:14,719 --> 00:39:16,778
Do they like what I am saying,
do they not like what I am saying?
00:39:17,421 --> 00:39:18,945
What do you think of me Kismet?
00:39:20,825 --> 00:39:27,424
Disgusting! Naughty Kismet!
I shall take your batteries out
00:39:28,232 --> 00:39:32,532
It's a question of if you alone
For a long period of time,
00:39:32,703 --> 00:39:33,897
No matter what you are doing,
00:39:34,071 --> 00:39:35,561
I don't think it's healthy
00:39:36,006 --> 00:39:39,134
We just, again, we've such a social species
It's important for us
00:39:39,310 --> 00:39:41,505
To interact with people to feel like
we've part of a community
00:39:41,779 --> 00:39:44,304
It gives, in some sense,
An enrichment to our lives
00:39:44,615 --> 00:39:46,242
that I don't think you can neglect
00:39:46,517 --> 00:39:50,715
When I have to go now Kismet,
I expect that will make you sad
00:39:53,257 --> 00:39:54,281
Bye-bye
00:40:00,631 --> 00:40:01,598
I fell in love with Kismet,
00:40:01,766 --> 00:40:05,702
of course, but deep down I don't
Think technology is the answer
00:40:05,870 --> 00:40:06,894
More computers mean
00:40:07,071 --> 00:40:09,539
Iess real human facial feedback
00:40:09,707 --> 00:40:13,404
And when we are denied that there
Can be all sorts of consequences
00:40:14,845 --> 00:40:16,972
What's your bloody game?
Come on
00:40:20,050 --> 00:40:23,645
Ever since cars were first invented
People have been trying to work out
00:40:23,821 --> 00:40:29,760
Why it is that we all behave much worse
When we are driving than we do normally
00:40:29,927 --> 00:40:31,394
You bastard!
00:40:31,962 --> 00:40:33,589
I mean take road rage
00:40:34,098 --> 00:40:37,761
That sort of thing just doesn't
Happen among pedestrians
00:40:43,340 --> 00:40:44,898
When two pedestrians collide,
00:40:45,075 --> 00:40:49,034
there's none of that anger they received
by motorists cross one another's path
00:40:51,482 --> 00:40:53,780
I mean, just think what
It would be like
00:40:53,951 --> 00:40:57,682
It pedestrians started
Behaving like motorists
00:41:12,803 --> 00:41:13,929
Excuse me
00:41:14,738 --> 00:41:18,674
Now why don't we actually
get pavement rage like this?
00:41:18,843 --> 00:41:20,640
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