Seat Numbering System and Pivot Point Designation

Seat Numbering System — the use of standardized seat numbers in a restaurant - are mandatory in all outlets to ensure that food going out to a table will be served to the correct guest without “auctioning” (the unenviable service standard where each guest must be asked which item they have ordered). Not only is the use of a seat numbering system good service, it also makes it possible for anyone with a working knowledge of table numbers to run food.

Each restaurant creates pivot points based on a point of reference — a landmark – making it possible for each ambassador to quickly deduce which seat is to be designated as#1. Usually, this point of reference is an area of the restaurant easily definable, such as the hostess stand or the kitchen. Seat #1 is then designated as the seat with its back to the point of reference (see diagram).

Seats 2, 3, 4, etc…, follow clockwise around the table.

For clarity and consistency, we will use the hostess stand (entrance) as the reference point in all Westin restaurants. Therefore, any manager (or server) called into a restaurant to help in a high volume situation will know where to deliver food.

Pivot points on banquette tables are different in that the seats do not always allow for easy reference to the front of the restaurant. Therefore, as you approach a banquette table, the person on the banquette seat to your left will be designated as seat #1. There is no exception to this rule, even if a head of the table is present (see diagram B)

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1 2    

1 2

Other constants are as follows:

· Empty seats are still treated as a seat number. Therefore, in diagram A above, if a party of 3 is seated and seat #3 is empty, you would enter the food at the POS station Micros using seats #1, 2 and 4.

· Always count clockwise.

· When taking an order, it is not necessary to start with position #1.

· When tables are modified for special accommodations (such as large parties):

1. Same seat numbering system applies

2. Table number will correspond to the table nearest the entry.

Remember: When communicating with fellow Servers and Runners, always refer to the table and position number of the guest.

Дата добавления: 2015-10-30