Guest-room Facilities

Hotel Classification

Hotel classification is a classification of hotels according to their service quality and location, architecture, room facilities, bars & restaurants, hotel facilities. The most traditional is a 5-star classification. Moon & Crown classifications also exist.

The evaluation is made by either by national hotel association or by a hotel

chain.

Star classification - the most widespread international system of classification of hotels by stars (from l to 5).

5-star hotel - a luxury hotel offering the highest international standards.

4-star hotel - a hotel offering a high standard of comfort & service with all bedrooms

providing a private bathroom / shower with lavatory.

3-star - a hotel offering a higher standard of accommodation with 80 per cent of bedrooms containing a private bathroom.

2-star hotel - a hotel with more spacious accommodation with two thirds of the bedrooms containing a private bathroom.

1-star hotel - hotels and inns generally of small scale with good facilities & furnishings, adequate bath and lavatory arrangements.

Crown classification - the system used in Great Britain & in countries of British Commonwealth (from 2 to 5).

Moon classification - the system used in Great Britain (from 2 to 5).

Dealing with enquiries about giving information about accommodation.

Conversational phrases.

How can I help you?

Could you give me some information about accommodation?

Have you got any definite date?

Do you want to stay in a hotel or in a camp?

How many in the party?

This hotel is very popular, you need to have a reservation soon. Could you possibly send me details? Could you give me your name and address? What would you like to know?

-
I'd like some information

- I'm thinking of going to..., but I've heard I have to reserve.

- I'll put that in a mail for you.

- Can I just have your name & address?

- What sort of hotel are you looking for?

- N - is a... - class hotel with all the facilities you would expect. There's a good choice of...

- Would you like me to send you the brochure?

Split level room - a room where the sleeping area and the bathroom are on different levels.

Standard room - a standard room in a hotel, with the size of not more than 15 m².

Twin double - a room in the hotel with two double beds

Maisonette - two-floor room.

Room Rates

Full board or enpension or American plan Modified American plan or Half board or demipension Bed & breakfast

or continental plan European plan Facilities

a room and all meals included

a room and two meals

a room and breakfast. The breakfast may be English or

"continental"

a room only

services, conveniences, equipment offered by the hotel

Guest-room Facilities

telephone in bedrooms

central heating

TV in bedrooms

mini-bar

air conditioning

bath / shower

coffee and tea-making facilities

wardrobe space

full-length mirrors

alcove

foot-bath (syn. bidet)

hair - dryer

Jacuzzi

private balcony

trouser press

iron

beds

double bed - a bed for two persons

extra bed - an additional bed

king bed - a bed, usually in suites, the size of which is bigger than a usual one

twin beds - two separate beds in the room

water bed - a standard double bed with a mattress filled with water

four poster bed - a bed with a bed-curtain and four columns

lower bed - a bed for one person with a suitable height

sico bed (Am.) - a bed or couch which removes into the wall in order to have more

spare room

Hotel Facilities (amenities)

Traditional services parking

public car park

private parking

off-street parking

free car park r

recreation / games rooms

laundry / valet service

dry cleaner's service

bars

lobby bar night bar

piano bar - a bar, where a pianist plays

pool bar - a bar near the pool

ruster bar - a country bar,

children welcome

pets allowed

solarium

sauna

business apartment

business centre

conference rooms

night porter

24-hours room service

beauty salon

car-hife office

car rental

flower shop

hair-dressing salon

a roof garden

a gift shop

baby sitter

cot available - it is allowed to take я pram into the room

jeweller's

pools

swim min g pool

aquamedic pool - a pool for medical & health purposes

indoor pool

heated pool on premises - a pool with heated water inside the hotel

paddle pool - hotel a pool for children

whirpool – a pool with waves

trunk-line – a long-distance telephone

cash dispenser – банкомат

no stop check out chauffeur & limousine service

shoe-cleaning service

luggage storage

groom service - служба посыльных в отелях высокого класса для выполнения мелких поручений

massage room

taxi service

translation bureau

Дата добавления: 2015-10-28