Announcing Identity

Person calling	Person called
Hello, this is Sue, Sue James
Simpson here	Simpson here
My name is Jack Simpson	5321. Garston Motors
I’m Jack Simpson. Good morning	Sales. Can I help you?

Asking If Someone Is In

Can I speak to Mr. Bild, please?

Hello, is George there by any chance?

Could you put me through to Mrs.Dylan, please?

I’d like to speak to your husband if I may.

Person Wanted Not There

Hold the line, please. I’ll see if he’s in the office. I’m afraid she isn’t in at the moment. Sorry, she’s just gone out. Would you like to ring back later? He’s away for a few days. Can I give him a message? He’s out of town this week I’m afraid.

When Will the Person Wanted Be In?

What time could I reach her?

Will he be at home this evening?

Can I contact him on Saturday?

Right, I’ll phone again next week.

Ringing Off

Thanks a lot. Goodbye.	Thanks a lot. Goodbye.
I’ll get back to you soon.	Thanks for calling.

Task 1. Listen to the two conversations on the cassette. While listening, complete the table below.

	Call 1	Call 2
Number called
Person wanted	Harry Bild
Person calling		Ahmed Mansour
Country of meeting	Singapore
Where is the person called
Who will make the next call?

Task 2.

Complete the following conversations with phrases from the list below. Use each phrase only once.

Hello, is that 10127?

1._______________________________________________________

Can I speak to Jack Simpson, please?

2._______________________________________________________

I see. Well, what time will he be there?

3._______________________________________________________

Right, I’ll ring again then. Thanks a lot.

4._______________________________________________________

Goodbye.

Meg Owen.

5._______________________________________________________

Oh, I’m fine, thanks. You know, you gave my address to a friend of yours?

6._______________________________________________________

That’s right. Roger O’Hare, that was his name. Do you know what I’ve done? I can’t find his phone number.

7.______________________________________________________. Ah, thanks very much.I can call him back now. That’s a real help

8._______________________________________________________

Yes, it would be nice to see you again. Goodbye for now.

9._______________________________________________________

I’d like to speak to someone about putting forward a delivery.

10.______________________________________________________

11.______________________________________________________

I’m phoning about our order for three motors.

12.______________________________________________________

Yes, it’s FC/172/Y. We’d like earlier delivery if possible.

13._____________________________________________________

OK. Could you ring me back today?

14.______________________________________________________ That’ll be fine. Thanks very much

a. I’ll put you through to Order Inquiries.

. b. From about two this afternoon

c. I’l1 look it up for you.... It’s 01 420 5071.

d. Yes, late this afternoon if that’s convenient.

e. Yes, it is. Can I help you?

f. Not at all. We must meet and have a drink some time.

g. I’m afraid he’s out of the office at the moment.

h. Garston Motors. Can 1 help you?

i. Right. Well, I’ll have to check with the works.

j. Can you give me the order number?

k. The one who does computer software?

1. Order Inquiries. Can I help you?

m. Oh, hello, Meg. How are you keeping?

n. You’re welcome. Goodbye.

Wrong Number

Person calling But I found this number in the Yellow Pages. Well, this is the number 1 was asked to ring. Sorry. I must have got the wrong area code.

Person called No, this isn’t the number you want. Who did you say you wanted to speak to? No, I’m not a forwarding company. This is Mrs. Thompson speaking. Sorry, the number’s changed. I think it’s 492 3702, but you might check with directory inquiries. What number are you calling? You must have the wrong number. Nobody by that name works here.

Task 3. Listen to the conversation and answer the following questions:

1.Who is the person calling?

2.What number has he dialled?

3.Why did the confusion arise?

Дата добавления: 2015-10-31