Type of card MasterCard
(Visa, Amex, etc.)
Cardholder's name Mr. T. Jamieson
Card number 5432 6172 2351 9846
Expiry date 11/14
Task 4. a. Read and dramatize the dialogue.
Clerk: Good afternoon. Seaside Motel.
Carol: This is Carol Taylor. I'd like to make reservation for three people for the Labour Day Weekend. Do you have any rooms available then?
Clerk: Let me check. How long do you plan to stay?
Carol: Only two days, Saturday and Sunday.
Clerk: Yes, we still have some rooms available. Would you prefer one room or two rooms that adjoin each other?
Carol: How much do the rooms cost?
Clerk: The cost of one room with two double beds is $79 a night and the rate for adjoining rooms with one double bed each is $49.
Carol: In that case, let me have just one room.
Clerk: All right. Can you spell your name, please?
Carol: Sure. It's T-A-Y-L-O-R. Do you need a deposit?
Clerk: No, thank you. We can hold the room for you until 6:00. When
do you plan to get here?
Carol: We should be there by 5 o'clock at the latest.
Clerk: That's wonderful. We'll look forward to seeing you then.
b. Translate into English.
— Гостиница «Солнечная», добрый день!
— Я бы хотел забронировать одноместный номер с ванной на два дня.
— Вы хотите обычный номер или люкс?
— Обычный, пожалуйста.
— На сколько дней и какого числа вы приезжаете?
— Я приезжаю 12-го, пробуду неделю, может больше. У вас сейчас много постояльцев? Я смогу продлить проживание в том же номере, если мне придется задержаться на дольше?
— В это время года мы обычно очень загружены, но я уверена, мы сможем что-нибудь для вас придумать. Вы хотите комнату с видом на море? Или это не обязательно?
— Вид на море — это, конечно, хорошо. Отличаются ли они по цене?
— Да, номер с видом на море на 100 руб. в сутки дороже.
— Это не большая разница в цене для меня.
— Хорошо. На чье имя забронировать номер?
c. Call a hotel and reserve a room for your friends, who will visit this city for some time next week. Dramatize the conversations.
Task 5.Match the exchanges of the dialogue
|1. Good morning.Regent Hotel. How can I help you? 2. Yes we do. Would you like a single, a double or a twin? 3. How many nights would you like to stay? 4. Could you give me your name and credit card details please? 5. For four nights that's £200 including breakfast. 6. Well, we'll see you tomorrow, then.||A Four. I will be leaving on 25th July. B Thank you. С Hello. Could you tell me if you have any rooms available for tomorrow night? D A single, please. E Of course. It's Anne Smith and my card number is 8934 7612 9034 5783. How much will it be? F That's fine.|
Vocabulary: Services and facilities
Task 6.a. Match these facilities and services with the icons.
a air conditioning
с beauty parlor
e car park
f conference facilities
g safe box
h direct dial telephone
к internet connection
m laundry service
о outdoor swimming pool
p pay TV
s satellite TV
t room service
u wake-up call
w sea view
b. In your opinion, which are the five most important hotel services and facilities in
1 a hotel for business people and conference delegates?
2 a holiday hotel complex on the coast?
3 a small hotel in the countryside?
Task 7. Match the words and phrases (a-f) with the pictures (1-6).
a single room d family room
b double room e en suite room
с twin room f dormitory
Task 8. a.Match the facilities (a-j) with the symbols (1-10).
a fitness centre
b water sports
h indoor swimming pool
i babysitting service
j outdoor swimming pool
b. You are staying in quite a good hotel (e.g. two-star or three-star) in your country. Would you expect to have the following?
1 a room without a private bathroom
2 a hairdryer in the bathroom
3 a colour television in the room
4 a telephone in the room
5 writing paper in the room
6 a machine for making tea and coffee in the room
7 an electric trouser press (= a machine which presses/irons your trousers for you) in the room
8 air conditioning in the room
Task 9. Put these sentences in a logical order.
1 I paid my bill.
2 I checked in at reception.
3 I left the hotel.
4 I went up to my room.
5 I spent the night in the hotel.
6 I had an early morning call at seven o'clock.
7 I booked a room at the hotel.
8 I went out for dinner in a local restaurant.
9 I arrived at the hotel.
10 I got up and had a shower.
11 I had breakfast.
12 I tipped the porter who carried my luggage upstairs.
Task 10. What would you say in these situations?
1 You want to stay in a hotel for two nights next week with your husband/wife. You phone the hotel. What do you ask or say?
2 You are at the hotel reception and you are planning to leave in about 15 minutes. What could you ask the receptionist?
3 You want to wake up at 7 a.m. but you don't have an alarm clock. What do you ask at reception?
4 You have a drink in the hotel bar. The barman asks how you want to pay. What's your reply?
5 When you turn on the shower in your room, the water comes out very very slowly. What could you say at reception?
6 You want to go to the nearest bank but don't know where it is. What do you ask at reception?
Task 11 .a.Read and dramatize the dialogue.
Agent: East-West Airways, Myra Davis speaking.
Roger: This is Roger Neal. Can you please tell me how much it costs to fly from Los Angeles to Hong Kong?
Agent: One way or round trip?
Roger: Round trip.
Agent: The first class round trip fare is $4482, and the business class fare
is $2402. There's also an economy fare of $1486, but certain restrictions apply to that.
Roger: The economy fare sounds good. What are the restrictions?
Agent: You must stay at least six days and purchase your ticket in advance. Also, the number of seats at that price is limited. When will you be travelling?
Roger: Next month. I'd like to leave on the 15th and return on the 31st.
Agent: We have a flight that leaves Los Angeles at 2.00 p.m. on the 15th and arrives in Hong Kong at 4.00 a.m. on the 16th. The return flight leaves Hong Kong at 9.00 a.m. on the 31st and gets back at 10.00 a.m. the same day.
Roger: Are they nonstop?
Agent: No, both flights stop in Tokyo for about three hours. According to the computer, there are still seats available on those flights at the lowest fare. Would you like me to make reservations for you?
Roger: Yes, please.
Agent: Just a moment. (Pause.) Thank you for waiting. You have reservations on Flight 78 from Los Angeles to Hong Kong on the 15th, returning on the 31st on Flight 21. The tickets must be paid for on or before the 8th.
Roger: I won't need to confirm my reservations, will I?
Agent: Yes, passengers with reservations on international flights should call to confirm them 72 hours in advance.
Roger: All right. Thank you for your help.
b. Translate into English.
— Доброе утро! Скажите, пожалуйста, есть ли рейс на Стокгольм 25 октября?
— Да, есть два рейса — утром и вечером.
— Когда утренний рейс?
— В 6 часов утра.
— Нет, это слишком рано. У меня будет бессонная ночь, если Я полечу этим самолетом. Когда вечерний рейс?
— В 8 часов вечера.
— Когда самолет прибывает в Стокгольм?
— В 10 часов.
— Это время меня устраивает. Есть ли билеты на этот рейс?
— Да, есть несколько билетов первого класса.
— Пожалуйста, один билет туда и обратно. Я возвращаюсь 30 октября. Хотя, нет, я не уверен, сделайте обратный билет с открытой датой.
c. Role play.
Task 12. Writing:Sending a fax
a. Janet Cooper wants to go to Spain on holiday with her family. She decides to fax the receptionist at the Hotel Plaza in Alicante to see if they have the accommodation she requires.
b. Look at the information on this page, and fill in the first part of Janet's fax. She will get all the information on one page. The code for Spain from the UK is 00 34.
c. Write out the words of Janet's fax message in the correct order.
This luxury hotel is situated on the water's edge of one of the most beautiful beaches in Spain.
For reservations and enquiries: phone (6) 527 21 56 fax (6) 527 15 02
Janet and Peter Cooper
8 Fast Lane
Herts WD5 8qr
tel 01923 284908
fax 01923 285+46
From _______________ Page 1 of ____________
To _______________ Date _____________
For the attention of _______________ To fax no _____________
From fax no____________
a rooms hotel I to some would like reserve at your
b in 28 July We on Alicante are arriving
с ten hope stay to We for nights leaving 7 August on
d and husband like room I My double balcony a would with preferably a
e require Our a two teenage daughters twin room
f are all en-suite that We understand
g you this confirm Could?
h a sea view possible Is have it rooms to with ?
i available if me let you Please for know have dates these rooms
j grateful if I be would also me you could tell room each price the of
k from I forward look you to hearing
H/t You are the receptionist at the hotel. Write a reply to Janet.
o Thank her for her enquiry
o Say you are pleased to confirm her reservation for the rooms she wants, and for the dates she wants
o Tell her that all the rooms have an en-suite bathroom, and all the rooms have a sea view
o The rooms are 21,000 pesetas per room per night
o End the letter saying that you look forward to welcoming her and her family to your hotel
o Finish with Yours sincerely, Reception.
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