Студопедия
Случайная страница | ТОМ-1 | ТОМ-2 | ТОМ-3
АрхитектураБиологияГеографияДругоеИностранные языки
ИнформатикаИсторияКультураЛитератураМатематика
МедицинаМеханикаОбразованиеОхрана трудаПедагогика
ПолитикаПравоПрограммированиеПсихологияРелигия
СоциологияСпортСтроительствоФизикаФилософия
ФинансыХимияЭкологияЭкономикаЭлектроника

A1 Innovation, correction and improvement

CSI and organizational change | Forming a guiding coalition | Communicating the vision | Institutionalizing the change | Organization culture | Communication strategy and plan | Defining a communication plan | Summary | Challenges | Critical success factors |


Читайте также:
  1. Continual Service Improvement fundamentals
  2. Service improvement plan
  3. The 7-Step Improvement Process
  4. The 7-Step Improvement Process

Within the service lifecycle it is important to remember that there are three distinct areas where services are touched. The first is service innovation: this is the whole lifecycle approach from Service Strategy to Service Design to Service Transition and into Service Operation.

The second is service corrections and this often involves Service Transition and Service Operation.

The third is service improvements and this also will impact the service from Service Design through to Service Operation. Service improvements impact Service Strategy. This publication has shared with you many critical elements of Continual Service Improvement. Figure A.1 shows a representation of service innovation, corrections and improvements.


Дата добавления: 2015-10-02; просмотров: 106 | Нарушение авторских прав


<== предыдущая страница | следующая страница ==>
Afterword| A2 Best practices that support CSI

mybiblioteka.su - 2015-2024 год. (0.005 сек.)