Reporting analyst

The reporting analyst is a key role for CSI and will often work in concert with the Service Level Management roles. The reporting analyst review s and analyses data from component s, system s and sub-systems in order to obtain a true end-to-end service achievement. The reporting analyst will also identify trends and establish if the trends are positive or negative trends. This information is then used in the presenting of the data.

Key responsibilities

• Participating in CSI meetings and Service Level Management meetings to ensure the validity of the reporting metric s, notification threshold s and overall solution
• Responsible for consolidating data from multiple sources
• Responsible for producing trends and provides feedback on the trends such as whether the trends are positive or negative, what their impact is likely to be, and if the trends are predictable for the future
• Responsible for producing reports on service or system performance based on the negotiated OLAs and SLAs and improvement initiatives.

Key skills and competencies

• Good understanding of statistical and analytical principles and processes
• Strong technical foundation in the reporting tool(s)
• Good communication skills
• Good technical understanding and an ability to translate technical requirements and specification s into easily understood reporting requirements.

Дата добавления: 2015-10-02