CSI Manager

This new role is essential for a successful improvement programme. The CSI owner is ultimately responsible for the success of all improvement activities. This single point of accountability coupled with competence and authority virtually guarantees a successful improvement programme.

Key responsibilities

• Responsible for development of the CSI domain
• Responsible for communicating the vision of CSI across the IT organization
• Ensures that CSI roles have been filled
• Works with the Service Owner to identify and prioritize improvement opportunities
• Works with the Service Level Manager to ensure that monitoring requirement s are defined
• Works with the Service Level Manager to identify service improvement plans
• Ensures that monitoring tools are in place to gather data
• Ensures that baseline data is captured to measure improvement against it
• Defines and reports on CSI CSFs, KPIs and CSI activity metric s
• Identifies other frameworks, model s and standard s that will support CSI activities
• Ensures that Knowledge Management is an integral part of the day-to-day operation s
• Ensures that CSI activities are coordinated throughout the service lifecycle
• Reviews analysed data
• Presents recommendations to senior management for improvement
• Helps prioritize improvement opportunities
• Lead, manage and deliver cross-functional and cross-divisional improvement project s
• Build effective relationships with the business and IT senior managers
• Identify and deliver process improvements in critical business areas across manufacturing and relevant divisions
• Set direction and provide framework through which improvement objectives can be delivered
• Coach, mentor and support fellow service improvement professionals
• Possess the ability to positively influence all levels of management to ensure that service improvement activities are receiving the necessary support and are resourced sufficiently to implement solutions.

Дата добавления: 2015-10-02