Change, Release and Deployment Management

All CSI activities will fall under the scope of Change, Release and Deployment Management. CSI’s goal is to identify and implement improvement activities on IT service s that support the business process es as well as identify and implement improvements to ITSM processes. The improvement activities support the lifecycle approach through Service Strategy, Service Design, Service Transition and Service Operation.

CSI is an ongoing process constantly monitoring and analysing and researching improvement opportunities whereas Release and Deployment Management depends on the Change Management process for its marching orders.

There are many activities of the Release and Deployment Management process that can be utilized by CSI. Once CSI has come up with a recommendation for improvement, a change request is submitted. The proposed change is then scheduled as part of a release.

Post-Implementation Review

As a part of Change Management a Post-Implementation Review (PIR) is done on certain changes. CSI working with Change Management can require a PIR for all changes that CSI was a part of for improving a service (see Service Transition publication). CSI needs to participate in any PIR on changes that are implemented to improve a service. As part of a PIR it is important for CSI to identify if the change actually improved the service or if there are still some issues. If a change, once implemented, fails to improve the service as desired then CSI activities need to continue working with Service Design, Service Transition and Service Operation.

Дата добавления: 2015-10-02