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A service is a means of delivering value to customers by facilitating outcomes customers want to achieve without the ownership of specific costs and risks.
Service s are a means of delivering value to customers by facilitating outcome s customers want to achieve without the ownership of specific cost s and risk s. Services facilitate outcomes by enhancing the performance of associated tasks and reducing the effect of constraints. The result is an increase in the probability of desired outcomes (see Figure 2.1).
Figure 2.1 A conversation about the definition and meaning of services
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