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Overview | Good practice in the public domain | ITIL and good practice in service management | Service Strategy | Target audience | Definition of service management | Definition of a service | Functions | Processes | Specialization and coordination across the lifecycle |


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For further information on qualifications and training accreditation, please visit www.itil-officialsite.com. Alternatively, please contact:

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Acknowledgements

 

Chief Architect and authors

Sharon Taylor (Aspect Group Inc) Chief Architect
Gary Case (Pink Elephant) Author
George Spalding (Pink Elephant) Author

ITIL authoring team

The ITIL authoring team contributed to this guide through commenting on content and alignment across the set. So thanks are also due to the other ITIL authors, specifically Jeroen Bronkhorst (HP), David Cannon (HP), Ashley Hanna (HP), Majid Iqbal (Carnegie Mellon University), Shirley Lacy (ConnectSphere), Vernon Lloyd (Fox IT), Ivor Macfarlane (Guillemot Rock), Michael Nieves (Accenture), Stuart Rance (HP), Colin Rudd (ITEMS) and David Wheeldon (HP).

Mentors

Alan Nance and James Siminoski.


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