Customer service is any contact between a client or a potential client and an employee. With good customer service, the contact results in a positive experience.
Customers want good customer service or, better still, excellent service. They want an employee to listen to them politely with full attention. They want a quick response, but a thoughtful one. They do not want to be ignored or made to wait while the employee is speaking on the telephone. They want to be helped to reach their goal: looking better, feeling better, using the right skin and hair products. Customer service is part of all business and service delivery. For personal service professionals, every action they make impacts on the experience of the client!
Customer service tips
What to do and not to do when dealing with clients
Do
practise good listening skills
make a positive connection
be honest and helpful
always follow through on your promises
keep calm at all times
be courteous and polite
make customers feel important keep your conversations professional
Don’t
be overly friendly or familiar
talk about their or your personal issues
gossip
use inappropriate language
attack when being attacked
make promises you can’t fulfill
Spa
The term spa is associated with water treatment which is also known as balneotherapy. Spa towns or spa resorts (including hot springs resorts) typically offer various health treatments. The belief in the curative powers of mineral waters goes back to prehistoric times. Such practices have been popular worldwide, but are especially widespread in Europe and Japan. Day spas are also quite popular, and offer various personal care treatments.
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