Curriculum Vitae

Name: Lakomkin Nikolay Alisherovich

Date of Birth: 05.12.1991

Address: Uzbekistan, Bukhara

Nationality: Russian

Mobile: [phone]

E-mail: [e-mail]

[e-mail]

Objective:

To acquire a challenging position in the field of Customer Services, Sales, Real Estate Consultant. Personal & Professional development and to be a valuable contributor not only in the growth and development of the organization but the industry on the whole.

Education:

2009 - Passed Secondary school in U.A.E. Dubai Russian Private School.

2009 - 2013 Samara State University, S.S.U. The Faculty of Law, International Law.

Work Experience:

Description: IT Sales Assistant. October 2008 to May 2009 Hott General Trading Dubai

IT Sales Assistant Job Purpose: Supports sales and marketing managers by tracking, investigating, and reporting sales information; resolving problems.

IT Sales Assistant Job Duties:

· Maintains promotional database by inputting invoice and bill-back data.

· Updates managers by consolidating, analyzing, and forwarding daily action summaries.

· Resolves order and inventory problems by investigating data and history; identifying alternate means for filling orders; notifying managers and customers.

· Resolves promotional allowance, rebate, and pricing discrepancies by researching promotion details and regular and special prices; forwarding resolution to managers.

· Provides product, promotion, and pricing information by clarifying customer request; selecting appropriate information; forwarding information; answering questions.

· Provides sales vs. projection results by preparing and forwarding sales tracking reports.

· Forwards samples by entering request; arranging shipment; notifying customer.

· Maintains customer database by inputting customer profile and updates; preparing and distributing monthly reports.

· Prepares sales presentations by compiling data; developing presentation formats and materials.

· Tracks sales expenses by tracking, consolidating, analyzing, and summarizing expenses; forwarding for reimbursement.

· Updates job knowledge by participating in educational opportunities.

· Accomplishes department and organization mission by completing related results as needed.

Description: Sales Supervisor. October 2009 to September 2012 Kirby Samara Russia

Sales Supervisor Job Purpose: Supports sales and lead the team of sales executive to achieve sales target, and reporting sales information; resolving problems.

Sales Supervisor Job Duties:

· Meet and/or exceed monthly, quarterly, and yearly team sales targets
Select, manage, and develop a high performing team of call center team leaders and sales representatives

· Develop and implement high caliber individual sales and career development plans for all team members

· Drive alignment/consistency/accountability/cohesive people practices, call center management activities.

· Monitor, analyze and take accountability for performance affecting improvements in sales/revenue growth, sales Productivity, sales quality and optimization of customer satisfaction
Provide sales training and on-going mentoring to staff.

· Effectively coach and develop a high performing team of call center sales representatives
Manage responsibility for each member of the team to exceed goals in all sales targets
Teach best practices and drive enrollments.

· Provide sales training and on-going mentoring to staff both real time and through monitoring phone calls.

· Meet regularly with Sales Manager and provide detailed reporting on the overall performance of the team.

· Work individually with Sales Reps to educate them on the Customer-Focused Selling model
Outline and deliver performance improvement plans and year end performance reviews to Sales Reps.

· Monitor and track adherence to productivity, attendance, daily expectations and provide feedback
Review daily reports to diagnose excellence and areas of improvement that affect individual and team performance.

Дата добавления: 2015-11-14