Complaint letter

12 th November

The Customer Relations Dept

Rus Hotel

Kyiv 01567

Dear Sir,

My husband and I have recently returned from your hotel. We chose this hotel in preference to many others as we were assured both in the brochure and by your agency staff. We understood that our specially organized activities would be run by mature friendly hostesses. However on arrival at our destination we have not met a friendly doorman, who has offered to deliver our luggage to the room. As we waited for better conditions in the room, asked to change the room to him our request was ignored. We were told that if we did this it would have to be at our expense. As a result we decided to stay where we were.

Now that we have returned home we feel obliged to draw your attention to our deep dissatisfaction with the service we received.

We hope that this matter will be rectified to our satisfaction in the near future and look forward to hearing from you shortly.

Yours faithfully

Snizhana Khodak

RECOVERY LETTER

Tel. [phone] M/s Detroid Fans E-mail: [e-mail]

Fax. [phone] Detroid Complex Website: http://www.bhfan.com

Kyiv Industrial Estate

Kyiv - 154789

Ref.-SL/F/2011/12 Dated: December 15,2011

Asterion Hotel

2 Balzaka St.

Kyiv

Subject: Recovery of dues

Dear Sir,

We believe that the payment of our bill No. 458 dated September 12, 2011 must have escaped your attention. As the payment is due since long, we would appreciate if you send us your cheque immediately. Please let us know whether payment is being withheld for some special reasons.

Thanking you,

Yours faithfully,

M/s Detroid Fans

Sd/- (V.S. Klinkov)

Sales Manager

ADVERTISEMENTS

CONTRACT

The contract pursuant to duties

A. Terms

1.1. Under this contract specialist shall perform the duties of the receptionist, and Manager shall create the necessary conditions for the teams to pay him a cash reward and provide social and household goods.

1.2. This contract is a contract of employment. Based on the contract have an employment relationship between professionals and businesses that from the last implemented the Head (Administration) Enterprises, and, where appropriate, as other employees.

Principles of labor legislation, the Labour Code apply to the relationship the parties under this contract to the extent that it does not contradict.

These regulations do not apply in cases where they though contrary to a contract but the parties in the course of the past by mutual agreement settle their relationship in another way.

The term "parties" in the contract designated manager (represented by his company) and the specialist.

1.3. The contract required for departments and employees in terms of establishing the rights and obligations in respect of these sub-specialists and workers.

1.4. Specialist reports directly to the head. Solution Manager, accepted by his competence required for the Specialist.

1.5. Activities of the Specialist shall promote the development of enterprises, improve the results of its business and entrepreneurship.

1.6. The work of specialist guided by law, other regulations, which spread its effect on the company.

2. Functions and responsibilities of the specialist

2.1. Specialist performs the following functions and responsibilities of standing;

The specialist also performs other functions and duties arising from legislation and other regulations, including qualification reference heads, professionals and employees.

2.2. Specialist shall provide for such work (activities): welcome to the guest, ask about the availability of reserve, offer the best room in the hotel, settle at room.

2.3. Specialist shall keep secrets.

2.4. Director shall not require the Specialist duties (jobs) are not caused by this contract and the documents required for the Specialist.

Additional duties (over under contract) specialist may be established by agreement of the parties.

Additional duties and conditions of their implementation, as well as related changes in the terms of the contract executed an additional agreement.

Manager may issue an order to additionally put on the Specialist duties of the absent employee of the same profession (vacation, illness, etc.) for no more than 1 month. with payment in the amount prescribed for the employee replaceable if other terms and fees will be determined by the parties to a supplementary agreement.

2.5. Manager may:

establish provisions specifying, detailing the functions and duties of the Specialist provided by law and this contract;

establish responsibilities Specialists though not directly prescribed by law and this contract, but arising from them or meet the general purpose of the Specialist on the units, services, officers, employees (within the duties of the Specialist).

3. The rights and conditions of professional

3.1. Specialist independently solve all issues within its jurisdiction, if this contract and binding documents provide otherwise. 3.2. An expert is entitled to:

The specialist may also solve other issues included in this contract required documents to the jurisdiction of the Specialist.

3.3. Specialist provided the conditions necessary for its productive work.

4. Financial and social welfare specialist

4.1. For the performance of duties under this contract, the experts receive a monetary award that includes:

monthly payment of 3 000.;

payment of duties under this contract with the highest quality;

lump sum payments for performing specific tasks provided for by this contract and additional contracts to him.

4.2. Payments of obligations under the contract with the highest quality carried out by the 5th of

Assessment of the quality of specialist and due to it in connection with high quality performance of the duties payments are made by decision of the head.

4.3. One-time fee paid to the specialist for 6 months of 2000 UAH. For the year amounting to 4,500 USD.

4.4. Specialist shall be granted annual vacation of 21 days with preservation of average cash remuneration is determined by the last full financial year.

Time and the use of leave (start time and end time, once or in parts, etc.) is determined by the parties.

4.5. Specialist uses all kinds of socio-cultural and other benefits and privileges that provides enterprise, or in connection with the work in it (sanatoriums, rest homes, dispensaries, gardens, providing preschool institutions, orders, etc.)

4.6. The company helps the specialist to improve his living conditions.

5. The responsibility of the parties, dispute resolution

5.1. In the event of failure or poor performance of duties under the contract the parties shall be liable under the law and this contract.

5.2. Specialist is not responsible for improper execution of the contract that occurred due to non-executives of their responsibilities under the contract.

5.3. Disciplinary action imposed on the Specialist Team Leader.

5.4. Specialist cover losses caused its enterprises, the amount and manner prescribed by the labor legislation.

5.5. The duty of proving the validity of calling the Specialist to justice, including early dismissal, rests with management and enterprise.

5.6. Disputes between the parties resolved the procedure established by law.

6. Modification and termination of contract

6.1. After the year of this contract, its conditions are analyzed taking into account the practices of the enterprise and justified proposals must take into consideration the parties to the contract making appropriate changes and additions.

6.2. Changes and additions to this contract taken by signing additional agreements.

6.3. This contract shall be terminated:

1) after the expiration of the contract;

2) by agreement of the parties;

3) the initiative of the Head to the expiration of the contract in cases covered by paragraph 6.4 of this contract;

4) Specialist initiated before the expiry of the contract in cases covered by paragraph 6.5 of this contract;

5) on other grounds stipulated by the Labour Code, except for those that do not apply under this contract;

6.4. Specialist may be dismissed, and the contract terminated at the initiative of the Head to its expiration:

1) in case of systematic failure without good cause Specialist duties assigned to it under this contract;

2) if a single gross violation of law or Specialist duties under the contract, resulting Enterprises came to significant negative consequences (damages, fines paid, the injured honor of the company, etc.);

3) with other referred to the Labour Code, grounds for dismissal at the initiative of the administration.

6.5. The specialist may on its own initiative terminate the contract before its expiration:

1) in case of systematic failure Leader responsibilities under the contract or acceptance of its decisions that limit or violate the rights and jurisdiction of the Specialist and may result in adverse economic performance of enterprises;

2) in case of illness or disability that prevent them from performing duties under the contract and for other valid reasons. 6.5. The specialist may at any time resign (terminate this contract), written notice to the Manager for 1 month.;

in other cases, the specialist for a law on its own initiative terminate this contract before its expiration.

6.6. When leaving the specialist is paid severance size:

payment for 1 month. - At the termination of the contract on the grounds envisaged in paragraphs 1.2 points 6.3, paragraph 6.5 of this contract;

payment for 2 months. - At the termination of the contract on all other grounds provided for in paragraph 6.4 of this contract;

payment for 1 month. - At the termination of the contract on all other grounds.

6.7. In the case of leaving the Head office for any reason, this contract is terminated after 2 months. after leaving the Leader.

Labor Relations Specialist with the Company continue if the new head in time confirmed the terms of this contract or with a specialist signed a new contract.

If the contract is terminated prematurely with a specialist on the grounds referred to in the first paragraph of this paragraph, he shall be paid severance in the amount of compensation za1 months.

6.8. If termination of the contract is held on the grounds stipulated in the contract, but not set by law, in the work book specialist, as a condition for release notes, click Basic labor legislation, with the consent of the parties.

7. Term and other conditions of the contract

7.1. This contract is valid from'' 5'' October 2011'' to 5 'in October 2014

7.2. To test the ability of Specialist under this contract obligations set trial period of 1 month. from the beginning of the contract.

During trial specialist acting under the contract in full.

If the Director finds unsatisfactory test results, it is not later than 10 days after expiration of trial has the right to terminate this contract with a specialist. This manager is not obliged to justify its decision.

If the deadline Manager does not use its right to terminate the contract, the expert is deemed to have passed the test and continues to work under the contract.

7.3. Specialist employment history is stored and maintained at the facility.

7.4. The Parties undertake to respect the confidentiality terms of this contract, unless:

the parties by mutual consent make exceptions to this rule;

parties related to the contract in defense of their interests in court;

parties informed of the contract of their lawyers (proxies or representatives).

7.5. Part not covered by this contract shall be governed by laws that apply to the company, Charter Companies and other documents binding on the parties.

8. Addresses of parties and other information

8.1. For information about the company:

Rus Hotel

24, Hospitalna St. Kyiv 01453

Phone Number 8 (044) 589 74 58

account number 56984785.

8.2. Information Specialist:

home address 6 A, Gradinska St., Kyiv 02097.

home phone [phone].

Passport Series MT

number 589745

issued "5'' june 1995

8.4. This contract is made in 2 copies - one for each side.

MEMORANDUM

Attention:

In the recent incident that occurred between the two divisions of the hotel (reservation department and department of placement), decreased level of service and quality of service. This reduced the number of clients.

In view of this, we will be having a meeting at exactly 2:00 o’clock in the afternoon at the function hall. Your attendance is a must.

Agenda: values in the line, proper protocol, employee relationship.

Arina Selezneva

Anton Kovtyn

Victoria Tuhan

Olena Movchan

Katya Maksumenko

Дата добавления: 2015-11-14