Body of a Claim Letter

  A claim letter generally has four parts

Examples

    1. OPENING

    Explain the problem. Say exactly what is wrong..  

I should like to draw your attention to (the fact that)... I am sorry, but I really feel I have to make a complaint about …   On March 3, 200…, I stayed at the hotel. I do not want to complaint, but…  

2. PURPOSE

Give your reaction

As a result …

3. ACTION

 

Demand immediate action.

Give a solution.

Give a warning (if necessary).

I mustinsist, therefore, that youtake immediate action to improve the qualityof your services. If we do not receive adequate compensation, I will be forced to...(write to the local newspaper/ to cancel our relationship) Please could you....   We would be grateful if you could....   We would appreciate it if you could...  

  4. POLITE EXPRESSIONS

Thank the reader.

Thank you for your attention.   I appreciate your assistance.

Complaint

  421 Michigan Avenue Chicago, Il. 60602 USA     The Manager 23 July, 200… Hotel International 17 Fen Road London EC3 5AP Dear Sir, I must complain in writing about the service at the Hotel International. Last month I stayed at the hotel for a fortnight, and this was my fifth visit. There were a number of things wrong. First, The new self-service arrangement at lunch was not what I expected. Second, the service at dinner was very slow. Third, the general standard of service in the hotel was very poor. The receptionists always seemed extremely busy; the hotel porter was never available; and I thought that the floor waiter was rather rude. I do not usually complain but, as an old customer, I’m sure you will be interested in my comments. Yours faithfully, John Grewe  

Adjustment Letters

Дата добавления: 2015-11-14