II. Fill in the gaps. Letters p.54

1. To experience difficulties

2. To fall behind schedule – опаздывать с оплатой (по расписанию0

3. To assure

4. On unpacking the boxes

5. Many of the cases are damaged

6. Extremely

7. Replacement

8. Courier – ['kurıə] курьер, посыльный

9. Regular packer – постоянный изготовитель

10. To accept apologies

11. Our service was below our usual standard.

12. Delivery of a consignment

13. Ref. (reference - number)

III. Write letters: student A – problems with a schedule; student B – reply; student B – damaged goods, student a – a reply.

IV. Additional vocabulary from the notes p.55:

1. To miss the deadline

2. To delay

3. To need immediately

4. It’s my fault

5. Sort out

6. By express

7. By return

8. A staff shortage

Unit6. Orders, dealing with problems.

Lesson 3. Dealing with problems 2.

I. Vocabulary:

1. To receive order

2. Could you let us know what is happening?

Look for context p.51

II. Fill in the gaps. Letters p.56:

1. Level of service

2. Spare parts

3. To shut down production on three occasions

4. Yours sincerely

5. To forward

6. The outcome of an investigation – результат исследования

7. To receive report

8. To place the order – разместить заказ

9. Misunderstanding

10. Control staff

11. To accept

12. The return as faulty goods – возврат дефектного товара

13. To meet all quality standards – соответствовать всем стандартам качества

14. As a goodwill gesture

15. Unwanted goods - невостребованный, лишний товар

16. To issue a credit note – выдать документ, позволяющий купить товар на ту же сумму взамен возвращенного

17. I trust this meets with your approval

III. Notes p.57:

1. I trust this satisfactory

Unit 7. Short reports.

Lesson 1. Providing information.

I. Vocabulary p.61:

1. The purpose of the visit is/was – цель визита

2. To appoint new agents – назначать нового агента (представителя)

3. To send a short report – отправлять краткий доклад

4. The visit was very successful – визит был удачным

5. You need to following enquires – нужно подвести итоги запросов

6. There is one missing thing in the report –в докладе отсутствует один пункт

II. Additional vocabulary for letters:

1. Board meeting – Собрание директоров

2. Key market – основной рынок

3. Cost analysis – анализ цены

4. Expenditure – траты, расходы

5. Anticipated income – ожидаемый доход

6. Exhibition stand – выставочный стенд

7. Expenses – расходы (надела компании)

8. Anticipated Revenue – ожидаемый годовой доход

III. Additional vocabulary from notes p.63:

1. To hold Board meeting – проводить собрание директоров

2. The members of the Board – члены совета директоров

3. Exhibition stand (Br) = exhibition booth (Am)

Unit 7. Short reports.

Дата добавления: 2015-11-13