Iy. Detailed comprehention

Answer the following questions:

1. What are the major job inventories in job analyses?

2. What system can you use choosing a career?

3. What is happening in the labor market nowadays?

4. What are the peculiarities of hospitality industry in Russia?

5. What are the job opportunities for employees in hospitality in Moscow?

6. Why are service industries so dependent on their personnel?

7. What attitude should employees in hospitality have toward self, others and subject matter?

8. What common features do most jobs have in hospitality/

9. Does the industry employ more men or women?

10. What qualities a person should possess if he wants to work in hospitality/

Y. ACTIVITY

1. Make a list of qualities you think are most important for people working in hospitality. Mark the qualities you have.

2. Read text I “Excellence through people” on the disk and speak about special attitude to employees in Hilton International.

Describe people who should go into hospitality according to the article.

3. Read text II “Observations of an Educator Preparing Students for the Worklife After School” and retell it.

4. Read text III “Tips for training new staff” and speak about key points for hospitality employees.

Tips For Training New Staff

Make sure your new employees know the hotel, its services and procedures, and never stop

Learning.

An ancient Proverb says, Train up a child in the way he should go, and when he is old he will not depart from it." The same guidance can apply to new hospitality employees joining your property.

The following five key points can help you go beyond the usual, first-day hospitality basics to offer new staff the kind of advice that can help them excel in their positions.

1. Know the company's vision, culture and mission.

This can be a truly profitable step—especially for destination properties, where company culture is often a primary selling point, says William Brown, vice president of human resources for Outrigger Hotels and Resorts, Honolulu.

This is also a step some hoteliers might easily overlook or take for granted, given their property's obviously choice location or outstanding reputation. "We still explain to new staff that guests choose us because they want the 'Aloha spirit,'" says Brown, referring to Hawaii's reputation of being welcoming, generous and friendly to cultural diversity.

The more properties can reflect their own unique culture - and enhance the overall guest experience—the more successful they will be.

Дата добавления: 2015-11-16