Hospitality resources

Hospitality resources refer to the general feeling of welcome that visitors receive while visiting a ___________. It is the way that tourist services are ________ by service providers, as well as the general feeling of warmth from the general ______ population. It is a combination of a certain amount of knowledge and a positive attitude that results in a specific hospitable behaviors. The way in which services are delivered is particularly important because tourism is consumed ______. Sales and service occur at the same time. Although excellent service cannot totally________ for a hard bed, tough steak, bumpy bus ride or rainy weather, poor service can certainly _________ an otherwise excellent vocation. In ________ sense, will have a much more rewarding vocation if they feel welcomed by the host population and will certainly feel awkward and unhappy if they feel ________.

Sightseeing, delivered, resident, domestic, on the spot, resented, broader, raise, spoil, make up for, on the run, destination area.

Ex. 8. Write the number of each description next to the correct person.

Advance reservations, chef, pantry maid, clerk, dispense bartender, pastrycook, banqueting, enquiry clerk, personnel manager, manager, head waiter, receptionist, cashier, housekeeper, waitress, cellarman, house porter.

1. Someone has to make sure that everything in the guests' rooms is in order.

2. Mr. and Mrs. Brown would like to discuss arrangements for their daughter's wedding reception.

3. The guests' bills need to be prepared.

4. Someone has to make sure there is enough wine, beer and spirits.

5. The sheets and towels have to be taken upstairs.

6. Two guests have just entered the restaurant.

7. The waiter wants wine and soft drinks for his tables.

8. A special cake should be made for the function.

9. The busy summer season is approaching and more staff are required.

10. Someone should plan the cooking times for dinner.

11. This letter booking two rooms for next month needs a reply.

12. Someone has to welcome guests and complete the registration form.

13. Someone has to prepare early morning teas.

14. Guests at table 8 are ready to order.

15. A lady on the telephone wants to know if there is a room available at the weekend.

Ex. 9. Job advertisements. Find words or phrases in the advertisements below which mean the following:

1) only for important people..........................

2) an applicant's list of qualifications and experience……...

3) equipped..........................

4) minimum of..........................

5) looking for..........................

6) not newly started..........................

7) chances of promotion..........................

8) extras to wages/salaries..........................

9) applicants..........................

10) able to develop new ideas..........................

11) at the start..........................

12) salary/wages higher than at other hotels..........................

Intercontinental hotel Receptionists This exclusive hotel in the heart of the city is seeking candidates who are enthusiastic and innov­ative. We offer excellent benefits, great prospects and competitive pay. Candidates must have at least two years' experience. Please call Linda Bolam on 0192 13579

CHEF Enthusiastic and energetic chef required to initially work with chef/ proprietor and later take over established restaurant. The kitchens are fitted out to the highest standard. We are locally known for our fish specialities. Own flat available. Write enclosing C.V. to John Bloggs, The Woodlands, Way side Road,

Ex. 10. Underline the most suitable word or phrase.

1. The waiters will be paid their income/salary/wages.

2. She’s only been here only two weeks. It’s a/an overtime/temporary job.

3. When he retired he received a monthly bonus/pension/reward.

4. Apparently she earns/gains/wins over $50 000 a year.

5. While the boss is away, Mr. Triggs will be in charge/in control/in place of the office.

6. Could I have two days away/off/out next week to visit mother?

7. Paul was always arriving late, and in the end he was pushed/sacked/thrown.

8. When I left the job, I had to hand in my application/dismissal/notice three weeks beforehand.

9. How much exactly do you do/make/take in your new job/

10. If you have to travel on company business, we will pay your costs/expenses/needs.

Ex. 11. Complete each sentence with a suitable ending.

1. If you work hard, the company will give you ……..

2. In a different job I could get a higher ………

3. The best way to find new staff is to put a/an ……...

4. Because he had stolen the money, we decided that..

5. She has a pleasant personality but hasn’t got the right ……..

6. In the meeting we are going to discuss the ………..

7. I think it would be a good idea to send in your ……

8. We cannot give you the job without ……….

· qualifications for the job of this kind.

· advertisement in the local press on Friday.

· application for the job as soon as possible.

· promotion to a more responsible position.

· references from your previous employer.

· dismissing him was the only possible action we could take.

· salary and better conditions of employment.

· appointment of a new sales representative.

Ex.12 Mark true and false sentences.

1. In old industries there is a great demand for new workers.

2. Most occupations in service industries are overcrowded.

3. A dramatic sift from manufacturing to services has taken place in North America and Europe.

4. Manufacturing workforce declined over 12% during the 1900.

5. Most new jobs that will appear in the nearest future will be in industries like fast food, hotel industry and retailing.

6. International hospitality companies prefer to employ personnel worked for Soviet restaurants and hotels.

7. The majority of jobs in tourism have one common feature: contact with public.

8. The tourist industry differs from many others as it employs fewer women than any other kinds of business.

9. In many jobs in which it is necessary to deal with public, language skills are desirable.

10. Most front office positions are entry-level.

Ex. 13 Translate into English

Туризм относится к тем сферам деятельности, где соотношение клиентов и обслуживающего персонала очень высоко Диапазон профессий, нужных в индустрии туризма, тоже очень велик. Однако, основной чертой всех, кто работает в сфере туризма, является постоянное общение с людьми, со всеми его положительными и отрицательными аспектами. Поэтому тот, кто хочет работать в сфере туризма, должен обладать такими качествами, как терпение, общительность, доброжелательность, терпимость, выносливость и многими другими. Во многих профессиях, связанных с туризмом, необходимо знание иностранных языков. Уровень владения иностранными языками может варьироваться в зависимости от профессии и местонахождения работы, но то, что языковые навыки являются неотъемлемой частью работы в туризме, не вызывает сомнений. В туризме работает много женщин, которые приобрели необходимый опыт, начиная работать в качестве агентов туристических фирм.

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