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1. The principal function of management is to …………. all the different activities that take place in a hotel.
a). do b). coordinate c). meet d). invite
2. Hotel ………. has many distinctive features because guests' bills must be kept up-to-date.
a). accounting b). housekeeping c). restaurant d). front office
3. A small hotel usually employs an outside ………… to check its books periodically.
a). manager b). chef c). chambermaid d). accountant
4. Good cooking is a skill that requires natural aptitude; indeed, many people consider cooking an ………..
a). art b). chores c). accounting d). work
5. ……… workers include waiters and chambermaids, who must have training for their particular duties.
a). Skilled b). Unskilled c). Semi-skilled d). staff
6. A majority of ………. in a hotel have some degree of contact with the guests.
a). employees b).bellmen c). chefs d). plumbers
7. In the age of …………, language ability is also a definite aid in hotel work.
a). the Internet b). international travel c). computers d). crisis
8. Many hotel employees receive additional ………… from tips.
a). work b). joy c). trouble d). income
9. Most hotel employees wear uniforms while they are working, thus saving a considerable amount of ………. on clothing.
a). time b). work c). money d). coins
10. The staff of the hotel can do a great deal to …………. a high occupancy rate.
a). assure b). do c). make d). take
4. Match the following definitions with the words given in the box:
| housekeeping | A | where guests make reservations, check in and check out | ||
| kitchen | B | where guests eat | ||
| restaurant | C | where guests and general public meet | ||
| front office | D | where food is cooked | ||
| bar | E | where clothes, sheets, etc are sent to be laundered | ||
| cashier’s office | F | where guests drink alcohol or soft drinks | ||
| lobby | G | the department that makes sure the hotel and the rooms are clean, and that everything in the rooms is in order | ||
| laundry | H | where bills are added up and money matters dealt with | ||
Continue the sentences, using the text
1. The majority of them hold management positions in individual hotels, but ……
2. They combined in-the-job experience with the special talents and ……
3. They combined in-the-job experience with the special …….
4. They are trained by an experienced chef in all aspects of …..
5. Another phenomenon of the hotel industry is that it creates ……..
6. Many resort areas suffered a sharp loss of business because of ……..
7. The top people in management, the staff in the chain ……….
8. Consultants are available in such fields as hotel design and ………
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