Useful language

	Definition	Translation	Transcription
(to) achieve	to succeed in finishing something or reaching an aim, especially after a lot of work or effort	достигать	əˈtʃiːv
age group	people of a similar age, considered as a group	возрастная группа	eɪdʒ gruːp
annoying	making you feel annoyed	раздражающий; надоедливый	əˈnɔɪ.ɪŋ
(to)apologize	to tell someone that you are sorry for having done something that has caused them problems or unhappiness	извиняться	əˈpɒl.ə.dʒaɪz
attention	notice, thought or interest	внимание	əˈten. t  ʃən
award	a prize or a sum of money that is given to someone following an official decision	присуждённая награда, премия	əˈwɔːd
awful	extremely bad or unpleasant	ужасный, отвратительный	ˈɔː.fəl
call centre	a large office in which a company's employees provide information to its customers, or sell or advertise its goods or services by telephone	колл-центр — центр обслуживания звонков	kɔːl ˈsen.tər
(to) care	to think that something is important and to feel interested in it or upset about it	заботится, беспокоится	keər
choice	an act or the possibility of choosing	выбор	tʃɔɪs
committee	a small group of people chosen to represent a larger organization and either make decisions or collect information for it	комитет, комиссия	kəˈmɪt.i
comparison	when two or more people or things are compared	сравнение	kəmˈpær.ɪ.sən
complaint	when someone says that something is wrong or not satisfactory	жалоба	kəmˈpleɪnt
(to) conduct survey	to organize an examination of opinions, behaviour, etc., made by asking people questions	проводить опрос	kənˈdʌkt ˈsɜː.veɪ
critical	saying that someone or something is bad or wrong	критический; неодобрительный	ˈkrɪt.ɪ.kəl
customer loyalty	the fact of a customer buying products or services from the same company over a long period of time	лояльность [приверженность] покупателей	ˈkʌs.tə.mər ˈlɔɪ.əl.ti
delivery date	the date on which goods that have been bought will arrive at a place	дата поставки, доставки товара клиенту	dɪˈlɪv.ər.i deɪt
direct	without anyone or anything else being involved or between	прямой	d a  ɪˈrekt
dissatisfied	not pleased with something	недовольный, неудовлетворенный	ˌdɪsˈsæt.ɪs.faɪd
efficient	working or operating quickly and effectively in an organized way	действенный, результативный	ɪˈfɪʃ.ənt
(to)empathize	to be able to understand how someone else feels	сопереживать	ˈem.pə.θaɪz
(to) encourage	to make someone more likely to do something, or to make something more likely to happen	ободрять; поощрять	ɪnˈkʌr.ɪdʒ
(to) ensure	to make something certain to happen	гарантировать, обеспечивать	ɪnˈʃʊr
experience	knowledge or skill from doing, seeing or feeling things	опыт	ɪkˈspɪə.ri.ən t  s
(to) fall in love with	to start to love someone	влюбится в к.-л.	fɔːl ɪn lʌv wɪð
feedback	information or statements of opinion about something, such as a new product, that provide an idea of whether it is successful or liked	ответная реакция	ˈfiːd.bæk
golden	special, successful, or giving someone an advantage	золотой	ˈgəʊl.dən
guru	a person skilled in something or who gives advice	гуру, знаток.	ˈgʊr.uː
half-price	costing half the usual price	половинная цена	ˌhɑːfˈpraɪs
(to) handle	to deal with, have responsibility for, or be in charge of	справляться (с чем-л.)	ˈhæn.dl
hard-to-please	demanding or capricious	требовательный, привередливый.	hɑːd tə pliːz
helpful	willing to help, or useful	полезный, услужливый	ˈhelp.fəl
hotel chain	a set of connected hotel owned by one company	сеть отелей	h  ə ʊ  ˈtel tʃeɪn
improvement	when something gets better or when you make it better	улучшение	ɪmˈpruːv.mənt
(to) improve	to (cause something to) get better	улучшать	ɪmˈpruːv
in a roundabout way	not in a direct way	издалека, вокруг да около	ˈ ɪn raʊnd.ə.baʊt weɪ
(to) inspire	to make someone feel that they want to do something and can do it	вдохновлять	ɪnˈspaɪər
invoice	a list of things provided or work done together with their cost, for payment at a later time	счёт-фактура	ˈɪn.vɔɪs
IT (information technology)	the technology of the production, storage, and communication of information using computers and microelectronics	информационная технлогия	ˌaɪˈtiː
(to) keep promises	to do what you have told someone that you would do	сдерживать обещания	kiːp /ˈprɒm.ɪsɪz
(to) keep to smth	to do what you have promised or planned to do	соблюдать, сдержать (слово, обещание)	kiːp tu ˈsʌm.θɪŋ
(to) log on	to connect a computer to a computer system by typing your name, so that you can start working	входить (в систему)	lɒg ɒn
loyalty card	a plastic card which is given to a customer by a business and which is used to record information about what the customer buys and to reward them for buying goods or services from the business	карта покупателя	ˈlɔɪ.əl.ti kɑːd
laptop	a computer which is small enough to be carried around easily and is designed for use outside an office	портативный компьютер	ˌlæp.tɒp
(to) make fuss	to become nervously active or agitated	суетится, создавать шумиху	meɪk fʌs
(to) meet the needs	to satisfy one’s demands	удовлетворять требованиям, нуждам	miːt ðə niːd
(to)miss	to not see or hear something or someone	пропустить; не заметить; не услышать	mɪs
need	the things that a person must have in order to have a satisfactory life	надобность, нужда	niːd
(to) negotiate	to have formal discussions with someone in order to reach an agreement with them	вести переговоры, договариваться	nəˈgəʊ.ʃi.eɪt
(to) nominate	to officially suggest someone for an election, job, position or honour	номинировать	ˈnɒm.ɪ.neɪt
(to) notify	to tell someone officially about something	извещать, уведомлять	ˈnəʊ.tɪ.faɪ
on a personal basis	individually	на индивидуальной основе	ˈpɜː.sən.əl ˈbeɪ.sɪs
on time	at the expected or scheduled time	вовремя	ɒn taɪm
opinion	a thought or belief about something or someone	взгляд, мнение	əˈpɪn.jən
option	one thing which can be chosen from a set of possibilities, or the freedom to make a choice	выбор, альтернатива	ˈɒp.ʃən
periodically	at regular intervals	периодически	ˌpɪə.riˈɒd.ɪ.kli
personalized service	dealing with a particular customer in a particular way	индвидуализрованный сервис, обслуживание	ˈpɜː.sən.əl.aɪzd ˈsɜː.vɪs
phlegmatic	describes someone who doesn't usually get emotional or excited about things	флегматичный, вялый	flegˈmæt.ɪk
(to) pick up	to answer the phone	отвечать на звонок	ˈpɪk.ʌp
plane ticket	a proof that you have paid for the flight	билет на самолет	pleɪn ˈtɪk.ɪt
poor	not good, being of a very low quality	плохой	pʊr
promotion	activities to advertise something	продвижение, раскрутка, рекламирование	prəˈməʊ.ʃən
proposal	a suggestion, sometimes a written one	предложение	prəˈpəʊ.zəl
pump	a piece of equipment which is used to cause liquid, air or gas to move from one place to another	насос	pʌmp
(to)put on hold	to make smb wait for a short time	заставить ждать, перевести в режим ожидания (при тел. разговоре)	pʊt ɒn həʊld
quality	how good or bad something is	качество	ˈkwɒl.ɪ.ti
questionnaire	a list of questions that several people are asked so that information can be collected about something	вопросник, анкета	ˌkwes.tʃəˈneər
(to) quote	to repeat the words that someone else has said or written	цитировать	kwoʊt
receptionist	a person who works in a place such as a hotel, office or hospital, who welcomes and helps visitors and answers the telephone	секретарь (в учреждении) в приемной	rɪˈsep.ʃən.ɪst
record	a piece of information or a description of an event which is written on paper or stored on a computer	запись; письменная фиксация	rɪˈkɔːd
recovery	the process of getting back something lost, especially health, ability, possessions, etc	возврат, получение вновь	rɪˈkʌv.ər.i
refund	an amount of money that is given back to you, especially because you are not happy with a product or service that you have bought	возвращение (денег); возмещение (расходов, убытков)	ˈriː.fʌnd
(to) repair	to put something that is damaged, broken or not working correctly, back into good condition	исправлять, восстанавливать	rɪˈpeər
repeat business	the fact that a customer returns to buy more products or services from the same company	постоянные клиенты, постоянные заказы	rɪˈpiːt ˈbɪz.nɪs
request	when you politely or officially ask for something	просьба; требование (не категоричное, вежливое)	rɪˈkwest
research	a detailed study of a subject, especially in order to discover (new) information	исследование	rɪˈsɜːtʃ
(to) respond	to say or do something as a reaction to something that has been said or done	отвечать, реагировтаь	rɪˈspɒnd
retailer	a person, shop or business that sells goods to the public	розничный торговец	ˈriː.teɪ.lər
reward	something given in exchange for good behaviour or good work, etc	награда	rɪˈwɔːd
routine	a usual or fixed way of doing things	обычный порядок, рутина	ruːˈtiːn
rule	an accepted principle or instruction that states the way things are or should be done	правило	ruːl
satisfied	pleased because something has happened in the way that you wanted	довольный, удовлетворённый	ˈsæt.ɪs.faɪd
(to) set up	to establish	устанавливать, основывать	ˈset.ʌp
sex	the state of being either male or female	пол	seks
significant	important or noticeable	значительный, важный	sɪgˈnɪf.ɪ.kənt
specific	relating to one thing and not others	особенный, особый	spəˈsɪf.ɪk
step	a stage in a process	шаг	step
strategy	a detailed plan for achieving success	стратегия	ˈstræt.ə.dʒi
(to) suffer	to experience physical or mental pain	страдать; испытывать	ˈsʌf.ər
suitable	acceptable or right for someone or something	подходящий	ˈs j  uː.tə.bl
supplier	a company, person, etc. that provides things that people want or need	поставщик	səˈplaɪ.ər
taxi	a car with a driver who you pay to take you somewhere	такси	ˈtæk.si
technician	a worker trained with special skills, especially in science or engineering	техник	tekˈnɪʃ.ən
(to) turn off	to cause (something) to cease operating	выключить	tɜːn ɒf
unreliable	not able to be trusted or believed	ненадежный	ˌʌn.rɪˈlaɪə.bl
well-run	used to describe a business, economy, etc. that is controlled in a way that produces good results	хорошо организованный, отлаженный	wel rʌn
(to) whinge	to complain, especially about something which does not seem important	жаловаться (по пустякам)	wɪndʒ

I. Match the words (1-10) with their definitions (a-j)

1. supplier

2. inspire

3. feedback

4. dissatisfied

5. refund

6. encourage

7. negotiate

8. questionnaire

9. invoice

10. promotion

a. not pleased with something

b. to make someone more likely to do something

c. activities to advertise something

d. a list of things provided or work done together with their cost

e. a list of questions that people are asked

f. to make someone feel that they want to do something

g. to have formal discussions in order to reach an agreement

h. the people employed in an organization

i. information about something, that says if it is successful or not

j. an amount of money that is given back to you

Дата добавления: 2015-11-16