Match the facilities and services with their descriptions

Match the names of the hotel personnel with their descriptions

1. receptionist	a) is in charge of the restaurant
2. telephonist (a switchboard operator)	b) takes the hotel guests to the rooms, carries their baggage, takes messages and mail to the room
3. night porter	c) takes care of the hotel in general (linen, decorations, cleaning, etc.)
4. assistant manager	d) is responsible for the lifts (elevators)
5. housekeeper	e) lets the hotel guests in and out of the hotel, orders a taxi, etc
6. floor maid	f) connects the hotel guests' telephone calls
7. chambermaid	g) takes care of all hotel technical equipment
8. laundry maid	h) mends and presses the hotel guests' clothes
9. concierge	i) responsible for the room service and the cleanliness of a certain floor
10. maintenance engineer	j) works at the reception desk, checking the hotel guests in and out, receiving room reservations, etc
11. head waiter (maitre d'hotel);	k) takes care of hotel guests' coats, hats, umbrel­las, etc
12. barman (barmaid);	1) assists with tickets for sightseeing, theatre, cinemas, table reservations
13. head chef	m) is responsible for all money paid to or by the hotel
14. head porter	n) the top person at the hotel
15. porter	o) serves drinks in a bar
16. bellboy	p) takes care of the hotel guests' laundry
17. lift attendant	q) is responsible for all services in the reception hall
18. cloak room attendant	r) deals with the accounts of the hotel
19. doorman	s) takes care of the reception area during nighttime
20. cashier	t) is in charge of the kitchen
21. accountant;	u) is responsible for all financial operations at the hotel
22. hotel controller	v) cleans the guests' rooms, etc
23. general manager	w) takes care of the hotel in general (helps the general manager)
24. valet	x) takes the hotel guests' baggage to and out of the rooms

Match the facilities and services with their descriptions

1. 24 hour access	a) Hotel is for non-smokers
2. Parking	b) Restaurant may cook diet food
3. Establishment may be suitable for disabled	c) Guests may have a TV in their rooms if they like
4. Lift	d) Conferences may be organized there
5. Room Service	e) There is a special programme at weekends
6. Television in bedrooms/available	f) Tennis courts, gyms, etc
7. Coffee and tea making facilities	g) All services which you can get in your room
8. Restaurant facility	h) Medical help is available
9. Self service restaurant	i) Hotel building is historically important
10. Building of historical interest	j) There is night duty at the hotel
11. Special weekend breaks	k) Hotel guests' clothes may be mended or pressed
12.Non-smoking establishment	1) Elevator
13. Residents' lounge	m) Very expensive things may be left there
14. Telephone in all bedrooms	n) Hotel guests' clothes may be washed
15. Telephone available for guests' use	o) Invalids' needs are taken care of at this hotel
16. Conference facilities	p) Traveller's cheques may be cashed there
17. Special diets catered for	q) Hotel guests' clothes may be cleaned there
18. Indoor/Outdoor swimming pool	r) There is no waiter service at the restaurant
19. Other sporting activities available	s) Foreign money may be exchanged there
20. Night Porter	t) Place where you may park your car
21. Laundry Service	u) Guests may telephone from their rooms
22. Shoe Cleaning Service	v) Hotel guests' shoes may be cleaned
23. Doctor	w) Guests may enter the hotel any time, day or night
24. Valet Service	x) There is a public phone which all guests may use
25. Valuables Deposit	y) There is a restaurant at this hotel
26. Traveller's Cheques	z) Open air or a covered swimming facility
27. Currency Exchange	aa) There is a special room for hotel guests' rest and entertain­ment
28. Dry Cleaner	ab) Guests may make tea or coffee in their rooms.

Дата добавления: 2015-11-04