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complaints relaunched long-lasting withdraw launched modified tests durability careless cancelled in transit inspection reliability failed to deliver orders incomplete
A year ago new air filters were 1___________ in the market. The 2__________ were made by many companies and the company-manufacturer seemed to be successful. But a few days later 3____________ about the product were received. According to these complaints some of the goods were 4____________ and others were damaged 5___________ due to 6__________ packing.
The sales manager had to 7___________ them from sale. After proper 8____________ and 9____________ the filters were 10____________ by engineers and finally 11____________ in the market.
After that a lot more orders were placed, but the company-manufacturer 12____________ filters on time and all the customers 13____________ their orders.
In spite of new air filters had the high level of 14___________ and 15____________ the life of the products wasn’t 16____________.
LISTENING
12 A buyer for ‘Chemical Empire’ is negotiating with a Sales Manager about pumps purchase. Listen and fill in the gaps.
– So you would like to buy our pumps. What information exactly would you like to know?
– Firstly I’d like to ask you about 1__________ of your product.
– Well, we have 2 main types of pumps. Pumps of type A are intended for pumping over 2__________. Their power is about 3 kW. Pumps of type B are used to for viscous liquids and soles and their 3_________ is 5 kW.
– That’s wonderful! Could you tell about discounts? Does your company have any 4___________?
– Certainly. If you buy 50 pumps you will get 10% discount, and if you buy more than 100 pumps you’ll get 5__________ discount.
– And what about delivery?
– You will get pumps in 6___________.
– What about 7___________? Should I pay by letter of credit* or by bank draft?
– You may choose any way you like. But if you pay by banker’s draft you will get 8__________ free.
– OK. I’ll buy 100 A-pumps.
– All right. It’s nice to deal with you.
*A letter of credit (in foreign trade) is a written promise by an importer to pay the exporter’s bank on a particular date or within 30 days after the goods have reached for the importer.
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| Enlarge this diagram to present objects planned to be used in your business. | | | In pairs, act out the negotiation from activity 12. |