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Purpose of the lesson: To study the structure and purpose of the basic services of state, technological cycle of guest services, organizational structure hotel enterprise.
The form of the SIWT: independent work
1. Tasks, questions:
1. Answer the questions:
1. Describe the procedures for meeting guests the hotel staff.
2. Describe the procedure for registration of the stay.
3. Describe the procedure for the hotel reservation.
4. Expand the mode of payment for hotel accommodation?
5. How are the interests of disabled people in the hotels?
6. Method of dealing with claims and complaints of consumers to visit
7. Current trends of service in hotels and restaurant.
8. Management capacity.
9. Functions of Administrative Services
10. Functions of the catering service
2. Report / abstracts topics:
1. Foreign experience of the booking hotels.
2. Engineering and technology services guests in separate blocks away.
3. Technique and technology of cleaning offices and common areas.
4. Analysis of the hotel from the point of view of the client.
5. The procedure for calculating the guest (customer) for services rendered in the room.
6. The culture of interpersonal communication in the hotel (work with Kazakhstan and foreign clientele).
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| Topic 3. General characteristics of restaurant and hotel facilities | | | Additional |