Writing. Answer the questions to the text.

Answer the questions to the text.

1. What is Quality management focused on?

2. Who was the first proponent in the US for this approach?

3. What famous people were also important in bringing process & quality management practices into operation?

4. When and who made a major step (using statistical methods) in the evolution of quality management?

5. Why has quality leadership from a national perspective changed over last 50 years?

6. What points of attention for managers has W.E. Deming formulated?

7. Why did Japanese quality initiatives begin to be successful from the 1970s?

7. Complete the following sentences using the contents of the text:

1. Quality management has three main....

2. Quality management uses ….

3. W. E. Deming later applied....

4. A number of … have been invented by the Japanese ….

Work with your partner. Complete the table with the information about the evolution of quality management.

Time	Places	Names	Ideas

Give answers to the questions below.

1. Who was F.W. Taylor and what did he promote?

2. Who proposed interchangeable parts manufacture for muskets?

3. When and where was real mass production initiated?

4. What did W.A. Shewhart create in 1924?

5. Who adopted Japanese methods and why?

Write a summary of the text.

Speaking

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