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II. Answer the following questions:
1. Why are there so many professions and careers in the hotel industry?
2. Why is the career of hotel managers so important?
3. What is the role of the accounting department?
4. How does the size of the accounting staff vary?
5. How can a good accountant contribute to a success of the whole operation?
6. What education is needed to become an efficient hotel manager?
7. What personal characteristics of a manager is absolutely necessary for successful
performance?
8. What do the executive staffs need to know apart from the hotel field? Why?
9. Why are chefs so important to the success of a hotel?
10. What is so special about this profession?
11. How are workers in the hotel world classified?
12. What professions belong to a skilled group? Why?
13. What jobs are considered semi-skilled? Why?
14. What employees fall into an unskilled category?
15. What is the phenomenon of the hotel industry in terms of creating jobs?
16. What does contact with the public mean for hotel employees?
17. Why can resort areas suffer a sharp loss of business?
18. How important is language ability for those who work in hotels serving guests from
different countries?
19. What are the economic benefits in hotel work?
20. Are they the same for all hotel employees?
21. How do tips increase the income of hotel employees?
22. What other benefits are mentioned in the text?
23. Why are consultants called in?
24. How are they paid?
25. What is occupancy rate?
26. Why is a high occupancy rate important to the success of a hotel?
27. How important is it to create a pleasant atmosphere in a hotel?
III. Sum up what you’ve learned from the text about:
a) the variety of careers in the hotel industry;
b) the principal functions of hotel management;
c) the functions and importance of the accounting department;
d) the professional and personal characteristics needed for successful performance in
the hotel industry;
e) the classification of the workers in the hotel industry;
f) the economic benefits in hotel work;
g) the importance of the occupancy rate for the success of a hotel.
IV. Find in the text words or phrases which correspond to the following definitions:
1) Training usually considered to be at the university level, given to doctors, lawyers, accountants, hotelmen and business administrators.
2) A beginner who works under a trained and experienced person for a period of time. Many chefs work as ____________________ for several years before they qualify as full-fledged chefs.
3) Work that requires special aptitude and training.
4) Work that requires a small amount of training, like waiters and chambermaids.
5) Work that requires neither training nor special aptitude.
6) A money payment in addition to wages or salaries for a personal service.
7) Payment for work _________________ are figured on an hourly or daily basis. ________________ are figured on a weekly, monthly, or yearly basis.
8) The percentage of rooms or beds occupied in a hotel during a given period.
V. Translate into English:
1) сложный механизм / бизнес;
___________________________________________________________
2) условия для проживания и отдыха;
___________________________________________________________
3) основная функция руководства;
___________________________________________________________
4) отличительные характеристики;
___________________________________________________________
5) расходы, связанные с использованием телефона, прачечной и др. видов обслуживания; _____________________________________________
___________________________________________________________
6) неприбыльный бизнес;
___________________________________________________________
7) устранить проблему; _______________________________________
8) специальное образование в данной области;
____________________________________________________________
9) сложность закупок в больших масштабах;
____________________________________________________________
10) природные данные / способности;
____________________________________________________________
11) ученик у опытного шеф-повара;
____________________________________________________________
12) в раннем возрасте;
____________________________________________________________
13) создание разносторонней индустрии туризма;
____________________________________________________________
14) создавать рабочие места;
____________________________________________________________
15) попадать в категорию малоквалифицированной рабочей силы;
____________________________________________________________
16) истинное желание доставить радость;
___________________________________________________________
17) понести серьезные убытки;
___________________________________________________________
18) иметь преимущество владения иностранными языками;
___________________________________________________________
19) экономические выгоды весьма существенны;
___________________________________________________________
20) получать дополнительный доход.
___________________________________________________________
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