Writing. You are a sales manager. The behaviour of one of your salespeople is upsetting the others in the team

You are a sales manager. The behaviour of one of your salespeople is upsetting the others in the team. Write an email warning him/her about his/her conduct and indicating where improvements should be made (see Writing File p. 213).

Guidelines

‒ Before writing a letter make sure you have got your facts right.

‒ Such letters are not accusations; they are requests to correct mistakes or faults.

‒ Therefore, write calmly, clearly presenting all the relevant information and making any suggestions that might help put the matter right.

‒ However, inform the employee of the consequences of behaving in this way, for example the possibility of official reprimand, not paying bonuses or even being dismissed.

‒ Use a polite and tactful but firm tone.

Useful language

Opening

I am writing with reference to…

I am writing to...

I would like to inform you...

Giving the details

I have looked into the matter.

I have checked with the staff involved.

This is the (third) time (this mistake) has occurred and I am far from satisfied with this situation.

I note that you have...

Asking for an explanation

I must ask you to...

I would also take the opportunity to remind you that you have...

Could you please let me know why you have...?

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