Useful language

Answering the phone Hello, John Waite speaking. Good morning, Datatech Ltd. Making contact I'd like to speak to Zofia Janik. Could/Can I speak to Zofia Janik, please? Could I have the sales department, please? Can you put me through to extension 123, please? Extension 123, please. Messages Would you like to leave a message? May I ask what it's about? Can I leave a message? Could you tell Julio Blanco that...? Could you ask Julio Blanco to call me back? My number's..... Identifying yourself This is/My name's/It's Julio Blanco. Showing understanding Right. OK. That's fine. Ending a call Thanks for your help. Goodbye. Thanks for calling.	Making excuses I'm sorry he's in a meeting I'm afraid she's not available. I'm afraid he isn't at his desk. I'm afraid she is on another line. Sorry to keep you waiting. I'm afraid the line's busy/engaged. I'm sorry, but there's no reply.
Stating your purpose I'm calling about your invoice. I'm returning his call. The reason I'm calling is.... I'm calling to confirm.....
Checking Is that a good/convenient time to call? Could you spell that? Can I read that back to you? Sorry, I didn't catch that, could you say that again?
Asking for information Could I have your name? Can I ask who's calling? Who's calling please? Which company are you calling from? Can I take your name?
Promising actions I'll make sure he gets the message. I'll tell her when she gets back. I'll ask him/her to call you.
Saying telephone numbers Say numbers separate. Pause between groups. Say oh for 0 in the UK. Say zero for 0 in the USA. access code country code area code number 00 44 174 845 921 double oh / double four / one seven four / eight four five nine two one zero zero (AmE) Spelling names If you want to spell a name, you can say, for example, 'A for Alpha', 'B as in Bravo', etc. You may also need these expressions.
capital A dash or hyphen (-)	small a slash (/)	all one word dot (.)	new word/line at (@)

Дата добавления: 2015-08-27