Credit card details

Type of card MasterCard

(Visa, Amex, etc.)

Cardholder's name Mr. T. Jamieson

Card number 5432 6172 2351 9846

Expiry date 11/14

(taken from Neil Wood Tourism and Catering. Workshop. p. 5)

Task 4. a. Read and dramatize the dialogue.

HOTEL RESERVATION

Clerk: Good afternoon. Seaside Motel.

Carol: This is Carol Taylor. I'd like to make reservation for three peo­ple for the Labour Day Weekend. Do you have any rooms avail­able then?

Clerk: Let me check. How long do you plan to stay?

Carol: Only two days, Saturday and Sunday.

Clerk: Yes, we still have some rooms available. Would you prefer one room or two rooms that adjoin each other?

Carol: How much do the rooms cost?

Clerk: The cost of one room with two double beds is $79 a night and the rate for adjoining rooms with one double bed each is $49.

Carol: In that case, let me have just one room.

Clerk: All right. Can you spell your name, please?

Carol: Sure. It's T-A-Y-L-O-R. Do you need a deposit?

Clerk: No, thank you. We can hold the room for you until 6:00. When

do you plan to get here?

Carol: We should be there by 5 o'clock at the latest.

Clerk: That's wonderful. We'll look forward to seeing you then.

b. Translate into English.

— Гостиница «Солнечная», добрый день!

— Я бы хотел забронировать одноместный номер с ванной на два дня.

— Вы хотите обычный номер или люкс?

— Обычный, пожалуйста.

— На сколько дней и какого числа вы приезжаете?

— Я приезжаю 12-го, пробуду неделю, может больше. У вас сейчас много постояльцев? Я смогу продлить проживание в том же номере, если мне придется задержаться на дольше?

— В это время года мы обычно очень загружены, но я уверена, мы сможем что-нибудь для вас придумать. Вы хотите комнату с видом на море? Или это не обязательно?

— Вид на море — это, конечно, хорошо. Отличаются ли они по цене?

— Да, номер с видом на море на 100 руб. в сутки дороже.

— Это не большая разница в цене для меня.

— Хорошо. На чье имя забронировать номер?

(taken from Сербиновская А.М. Английский язык для турбизнеса и сервиса.стр. 159, 163)

c. Call a hotel and reserve a room for your friends, who will visit this city for some time next week. Dramatize the conversations.

Task 5. Match the exchanges of the dialogue

1. Good morning.Regent Hotel. How can I help you? 2. Yes we do. Would you like a single, a double or a twin? 3. How many nights would you like to stay? 4. Could you give me your name and credit card details please? 5. For four nights that's £200 including breakfast. 6. Well, we'll see you tomorrow, then.

A Four. I will be leaving on 25th July. B Thank you. С Hello. Could you tell me if you have any rooms available for tomorrow night? D A single, please. E Of course. It's Anne Smith and my card number is 8934 7612 9034 5783. How much will it be? F That's fine.

(taken from Virginia Evans and Neil O’Sullivan Click On 4 Student’s book. p. 27)

Vocabulary: Services and facilities

Task 6. a. Match these facilities and services with the icons.

a air conditioning

b babysitting

с beauty parlor

d boutique

e car park

f conference facilities

g safe box

h direct dial telephone

i gymnasium

j hairdryer

к internet connection

l jacuzzi

m laundry service

n minibar

о outdoor swimming pool

p pay TV

q radio

r restaurant

s satellite TV

t room service

u wake-up call

v sauna

w sea view

(taken from Robin Walker and Keith Harding Oxford English for Careers. Tourism 1. Student ‘s book. p. 62)

b. In your opinion, which are the five most important hotel services and facilities in

1 a hotel for business people and conference delegates?

2 a holiday hotel complex on the coast?

3 a small hotel in the countryside?

Task 7. Match the words and phrases (a-f) with the pictures (1-6).

a single room d family room

b double room e en suite room

с twin room f dormitory

(taken from Neil Wood Tourism and Catering. Workshop. p. 5)

Task 8. a. Match the facilities (a-j) with the symbols (1-10).

a fitness centre

b water sports

с nightclub

d casino

e sauna

f bars

g hairdresser

h indoor swimming pool

i babysitting service

j outdoor swimming pool

(taken from Neil Wood Tourism and Catering. Workshop. p. 14)

b. You are staying in quite a good hotel (e.g. two-star or three-star) in your country. Would you expect to have the following?

1 a room without a private bathroom

2 a hairdryer in the bathroom

3 a colour television in the room

4 a telephone in the room

5 writing paper in the room

6 a machine for making tea and coffee in the room

7 an electric trouser press (= a machine which presses/irons your trousers for you) in the room

8 air conditioning in the room

Task 9. Put these sentences in a logical order.

1 I paid my bill.

2 I checked in at reception.

3 I left the hotel.

4 I went up to my room.

5 I spent the night in the hotel.

6 I had an early morning call at seven o'clock.

7 I booked a room at the hotel.

8 I went out for dinner in a local restaurant.

9 I arrived at the hotel.

10 I got up and had a shower.

11 I had breakfast.

12 I tipped the porter who carried my luggage upstairs.

Task 10. What would you say in these situations?

1 You want to stay in a hotel for two nights next week with your husband/wife. You phone the hotel. What do you ask or say?

2 You are at the hotel reception and you are planning to leave in about 15 minutes. What could you ask the receptionist?

3 You want to wake up at 7 a.m. but you don't have an alarm clock. What do you ask at reception?

4 You have a drink in the hotel bar. The barman asks how you want to pay. What's your reply?

5 When you turn on the shower in your room, the water comes out very very slowly. What could you say at reception?

6 You want to go to the nearest bank but don't know where it is. What do you ask at reception?

Task 11. a.Read and dramatize the dialogue.

AIR TICKETS

Agent: East-West Airways, Myra Davis speaking.

Roger: This is Roger Neal. Can you please tell me how much it costs to fly from Los Angeles to Hong Kong?

Agent: One way or round trip?

Roger: Round trip.

Agent: The first class round trip fare is $4482, and the business class fare

is $2402. There's also an economy fare of $1486, but certain re­strictions apply to that.

Roger: The economy fare sounds good. What are the restrictions?

Agent: You must stay at least six days and purchase your ticket in ad­vance. Also, the number of seats at that price is limited. When will you be travelling?

Roger: Next month. I'd like to leave on the 15^th and return on the 31^st.

Agent: We have a flight that leaves Los Angeles at 2.00 p.m. on the 15^th and arrives in Hong Kong at 4.00 a.m. on the 16^th. The return flight leaves Hong Kong at 9.00 a.m. on the 31^st and gets back at 10.00 a.m. the same day.

Roger: Are they nonstop?

Agent: No, both flights stop in Tokyo for about three hours. According to the computer, there are still seats available on those flights at the lowest fare. Would you like me to make reservations for you?

Roger: Yes, please.

Agent: Just a moment. (Pause.) Thank you for waiting. You have reser­vations on Flight 78 from Los Angeles to Hong Kong on the 15^th, returning on the 31^st on Flight 21. The tickets must be paid for on or before the 8^th.

Roger: I won't need to confirm my reservations, will I?

Agent: Yes, passengers with reservations on international flights should call to confirm them 72 hours in advance.

Roger: All right. Thank you for your help.

b. Translate into English.

— Доброе утро! Скажите, пожалуйста, есть ли рейс на Сток­гольм 25 октября?

— Да, есть два рейса — утром и вечером.

— Когда утренний рейс?

— В 6 часов утра.

— Нет, это слишком рано. У меня будет бессонная ночь, если Я полечу этим самолетом. Когда вечерний рейс?

— В 8 часов вечера.

— Когда самолет прибывает в Стокгольм?

— В 10 часов.

— Это время меня устраивает. Есть ли билеты на этот рейс?

— Да, есть несколько билетов первого класса.

— Пожалуйста, один билет туда и обратно. Я возвращаюсь 30 октября. Хотя, нет, я не уверен, сделайте обратный билет с откры­той датой.

c. Role play.

Student A	Student В
You are manager. You need to fly on business to London next week. Call the airline's agent and re­serve your tickets. Find out the in­formation about schedules and prices.	1. You are an airline ticket agent. Receive a call from a customer. Use real information.
2. You've reserved a flight to Munich next Friday, but your plans changed. Call the airline. Change the date of your flight.	2. You are an airline ticket agent. Receive a call from a customer. Use real information.
3. You are in the lobby of the airport. Suddenly you hear an announce­ment that your flight is delayed. Find out why there is a delay and how long you are going to wait. Ask what the airline is going to do about meals and hotel accommo­dations if the plane is delayed for a long time.	3. You are a host/hostess of Trans World Airlines. The flight LI 15 to London is delayed due to the heavy fog in London. If the weather doesn't change for better in an hour the flight will be redi­rected to Manchester and the Air­lines will provide free shuttle to London or a hotel for those who won't want to go straight to Lon­don the same day. Explain the in­formation to passengers.

(taken from Сербиновская А.М. Английский язык для турбизнеса и сервиса. стр. 40-41, 43)

Task 12. Writing: Sending a fax

a. Janet Cooper wants to go to Spain on holiday with her family. She decides to fax the receptionist at the Hotel Plaza in Alicante to see if they have the accommodation she requires.

b. Look at the information on this page, and fill in the first part of Janet's fax. She will get all the information on one page. The code for Spain from the UK is 00 34.

c. Write out the words of Janet's fax message in the correct order.

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