A. Look at the photos. Which departments of a company do they represent?

B. Someone is giving a visitor a tour of a company. Read about the nine departments and match the pictures with four of the paragraphs. Then complete the text with the names of departments.

OK, let’s start here, in Research & Development or R&D. This department is responsible for thinking of ideas for new products and finding ways to improve our existing products …

This department looks after our computer equipment. They deal with any problems. This is Information Technology or IT.

Purchasing buys all the things we need to make our products. They talk to our suppliers and try to get the best price...

This is the main factory area, the Production. Here we make our products. It's the biggest part of the company...

Here in the Finance, they check how much the company is making and decide how much to spend. They also pay employees' salaries...

This department looks after the people who work here. HR Human Resources is responsible for recruiting new employees, organizing training and helping with any problems...

Sales & Marketing is very important. The marketing people think up the ideas for selling our products. The sales people go out and sell our products to our customers...

Customer Services processes orders from customers. It organizes transportation, checks that customers have received their orders and deals with complaints...

Finally, Distribution \ Maintenance is responsible for transporting our products. They receive orders from customer services, and plan how and when to transport the products so the customers receive them at the right time...

C. Look at the short description of the marketing department of IceBerg and choose the appropriate word or phrase to complete the sentences.

IceBerg makes and sells ice cream both nationally and internationally. The marketing department (1) is headed by the Director, Johannes Fleischer. His department (2) carries out detailed market research in order to identify opportunities for new product development. Johannes (3) leads a team of market researchers, who, in turn, (4) are responsible for specific product areas. The team (5) deals with lots of reports from internal and external sources. This information is passed to Johannes, who is (6) in charge of collating the information so that it can be presented to the Board. Johannes also (7) solves problems connected with pricing, and (8) organizes promotional campaigns for new (and old) products. In addition to the market research team, Johannes is also (9) supported by an assistant and a secretary. They (10) manage his schedule and prepare all his appointments.

² LISTENING

A. Listen to seven people talking about their work and name the department each one works in. Listen again to understand these people’s duties and responsibilities.

B. You are going to hear a presentation about the company structure of PMP, a company which manufactures security doors and gates. Listen and complete the organization chart below.

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