Bethesda, MD (3) 20812

Fred and Sylvia Becker
455 (4) Battery Lane
Bethesda, (5) MD 20814

A. Name of the state

B. Street name in the mailing address

C. Name of the city

D. ZIP code

E. Street name in the return address

Task 15. Read the document and fill in the gaps.

A) Re

B) From

C) Thank you

D) understand

___(1)____: Management

To: Northwest Area Sales Staff

___(2)___: New Monthly Reporting System

We’d like to quickly go over some of the changes in the new monthly sales reporting system that we discussed at Monday’s special meeting. We ___(3)____ that you have concerns about the amount of time that will be initially required for inputting your client data. ___(4)___ all for your help in putting this new system into place.

Task 16. To which type is the document in Task 15 referred?

A) Application Letter

B) Contract

C) Memo

D) Letter of Enquiry

Task 17. Put the parts of the document into the correct order.

1) Dear Ms. Bragg,

2) Meridian National Bank,

12187, Polo Drive

Fairfax, VA, 22130

3) On behalf of Meridian National Bank I thank you for your ongoing business and trust that we will continue to serve you in the future.

4) Yours sincerely,

Brenda Wallis

Loans Manager

5) December 12, 2009

6) Suzanna Bragg

127 Polk Drive, No. 112

Gary, Indiana, 46402

7) After a thorough review of your application and the supporting documents you supplied, we have concluded that your current financial situation precludes this institution from extending further credit to you at this time. When your financial picture changes and your current level of risk-exposure becomes lower, we would be happy to reconsider your application.

Task 18. To which type of letter is the letter in Task 17 referred?

A) Application Letter

B) Rejection Letter

C) Letter of Credit

D) Letter of Enquiry

Speaking

Task 19. Make a list of software products you use (e.g. word processors, spreadsheets, media player, etc.). Then choose one product and comment on it. Are there any features you never use? Are there any features missing? Discuss it with your partner.

Task 20. Review crossword.

1. programs which tell the computer what to do (8)

2. a piece of software which makes a computer do a task (for example, edit an image) (11)

3. any set of instructions for a computer (7)

4. software which operates a peripheral, such as a scanner or printer (6)

5. application which stores and displays digital photos (5,5)

6. you enter a security code to prove that you have a _______ to use the software (7)

7. software which prevents unauthorized access to your computer over the Internet (8)

8. a series of letters and numbers which you have to enter before installing some programs (8,4)

9. download new features for an application (6)

10. an unauthorised copy of a program (7)

Task 21. Enjoy the jokes.

Did you hear about the Microsoft Windows programmer who died? He found himself in front of a committee that decides whether one goes to Heaven or Hell. The committee told the programmer he had some say in the matter and asked him if he wanted to see Heaven and Hell before stating his preference. "Sure," he said, so an angel took him to a place with a sunny beach, volleyball, and rock and roll, where everyone was having a great time. "Wow!" he exclaimed. "Heaven is great!" "Wrong," said the angel. "That was Hell. Want to see Heaven?" "Sure!" So the angel took him to another place. Here a bunch of people were sitting in a park playing bingo and feeding pigeons. "This is Heaven?" asked the Windows programmer. "Yes," said the angel. "Then I'll take Hell." Instantly, he found himself plunged up to his neck in red-hot lava, with the hosts of the damned in torment around him. "Where's the beach? The music? The volleyball?" he screamed frantically to the angel. "That was the demo," she replied as she vanished.

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