TRUE/FALSE. Write 'T' if the statement is true and 'F' if the statement is false.

81) A philosophy of management that is driven by the constant attainment of customer satisfaction through the continuous improvement of all organizational processes is termed "reengineering." 81) ______

Page Ref: 19-20

82) Typical dependent variables in organizational behavior are productivity, absenteeism, and job satisfaction. 82) ______

Page Ref: 26

83) The controlling function includes the determination of what tasks are to be done. 83) ______

Page Ref: 5

84) Managers may be referred to as administrators in not-for-profit organizations. 84) ______

Page Ref: 5

85) Classical conditioning is passive. 85) ______

Page Ref: 50

86) The first step in OB Mod is to identify critical behaviors impacting the employee's performance. 86) ______

Page Ref: 56-57

87) Age and avoidable absences are negatively related. 87) ______

Page Ref: 43

88) Productivity declines with age. 88) ______

Page Ref: 43

89) Job involvement refers to an individual's general attitude toward his or her job. 89) ______

Page Ref: 78

90) An increase in absenteeism is an example of dissatisfaction expressed through neglect. 90) ______

Page Ref: 89

91) High levels of job involvement have been found to be related to higher absences. 91) ______

Page Ref: 79

92) The GLOBE dimensions have replaced Hofstede's dimensions. 92) ______

Page Ref: 76

93) Personality looks at the parts of the person rather than the aggregate whole. 93) ______

Page Ref: 100

94) Overall evidence is that employees with an internal locus of control tend to perform better on their jobs. 94) ______

Page Ref: 106

95) It is estimated that about 50 percent of the North American population is Type A. 95) ______

Page Ref: 110

96) When managers see people as more homogeneous than they really are, managers are probably engaging in projection. 96) ______

Page Ref: 139

97) Interviewers make perceptual judgments that are generally accurate during an employment interview. 97) ______

Page Ref: 140

98) Another name for the self-serving bias is the Pygmalion effect. 98) ______

Page Ref: 141

99) Evidence gathered about the cognitive evaluation theory leads us to believe that extrinsic and intrinsic rewards are independent. 99) ______

Page Ref: 179

100) Changes in behavior attributed to reinforcement may also be explained in terms of goals, inequity, and expectancies. 100) ______

Page Ref: 183

101) Leadership is the processes that accounts for an individual's intensity, direction, and persistence of effort toward attaining a goal. 101) ______

Page Ref: 170

102) If one is interested in changing employee attitudes or in improving organizational performance, representative participation would be a good choice. 102) ______

Page Ref: 212

103) Pay for performance means the employees have to share in the risks as well as the rewards of their employer's business. 103) ______

Page Ref: 225

104) In MBO, goals are established for departments and units rather than for individual employees. 104) ______

Page Ref: 207

105) All task groups are also command groups. 105) ______

Page Ref: 239

106) For temporary work groups, performance is the last stage in their development. 106) ______

Page Ref: 242

107) In the punctuated equilibrium model, the group's direction is reexamined frequently in the first half of the group's life and is likely to be altered. 107) ______

Page Ref: 242

108) Problem-solving teams generally consist of 5 to 12 hourly employees from the same department. 108) ______

Page Ref: 274

109) Individuals who hold a common attribute are team members. 109) ______

Page Ref: 282

110) A recent study found that the average U.S. employee receives 31 e-mail messages a day. 110) ______

Page Ref: 308

111) Organizational boundaries become more important with electronic communications. 111) ______

Page Ref: 311

112) Fiedler used the most preferred co-worker (MPC) questionnaire. 112) ______

Page Ref: 339

113) According to Fiedler's contingency model, task-oriented leaders are most effective in situations of high or low control. 113) ______

Page Ref: 340

114) It has not been demonstrated that either sex is clearly advantaged with respect to operating as a leader. 114) ______

Page Ref: 372

115) IQ and technical skills are primary predictors for the emergence of leaders. 115) ______

Page Ref: 368

116) Rational persuasion is the only power tactic that is effective across organizational levels. 116) ______

Page Ref: 396-397

117) The scarcity-dependency relationship can be observed in supply/demand relationships between various occupational categories. 117) ______

Page Ref: 395

118) Accommodating consists of unassertiveness and uncooperativeness. 118) ______

Page Ref: 428

119) Relationship conflict focuses on how work gets done through people. 119) ______

Page Ref: 424

120) The matrix structure is characterized by highly routine operating tasks achieved through specialization. 120) ______

Page Ref: 461

121) For much of the first half of this century, managers viewed departmentalization as an unending source of increased productivity. 121) ______

Page Ref: 454

122) In almost every organization that has successfully created and maintained a strong customer-responsive culture, its founder has played a major role in conveying the message. 122) ______

Page Ref: 503

123) Performance appraisals of managers should include a point-by-point evaluation of how his or her decisions measured against the organization's code of ethics. 123) ______

Page Ref: 501

124) Using immediate subordinates in the performance evaluation process is contrary to recent trends in the workplace. 124) ______

Page Ref: 528

125) BARS is an example of a career development technique. 125) ______

Page Ref: 530

126) An advantage of action research is that it is solution-centered. 126) ______

Page Ref: 557

127) Monitoring, comparing, and correcting is what is meant by the controlling function. 127) ______

Page Ref: 5

128) Eliminating any reinforcement that is maintaining a behavior is called punishment. 128) ______

Page Ref: 53

129) Superior performers who are dissatisfied are more likely to leave than poor performers who are dissatisfied. 129) ______

Page Ref: 88

130) Janet keeps emotional distance from her coworkers and believes that the ends can justify the means. Janet would rate high in Machiavellianism. 130) ______

Page Ref: 106

131) A primary influence on the future of an employee in an organization is "employee effort" - which is subject to perceptual distortion. 131) ______

Page Ref: 142-143

132) Equity theory proposed that equity tension is the negative tension state which provides the motivation to do something to correct it. 132) ______

Page Ref: 186

133) In recent years, many organizations have dropped their quality circles and replaced them with more comprehensive team-based structures. 133) ______

Page Ref: 214

134) Norms tell members what they ought and ought not to do under certain circumstances. 134) ______

Page Ref: 246

135) Turnover rates are lower for self-managed work teams than for employees working in traditional work structures. 135) ______

Page Ref: 275

136) Individuals have an infinite capacity for processing data. 136) ______

Page Ref: 297

137) The revised leader-participation model identifies 12 contingency variables and five alternative leadership styles. 137) ______

Page Ref: 347

138) The importance of self-leadership has decreased with the expanded popularity of teams. 138) ______

Page Ref: 373

139) If A can assign B work activities that B finds unpleasant, or treat B in a manner that B finds embarrassing, A possesses referent power over B. 139) ______

Page Ref: 391

140) If you place your opponent's interest above your own, you are engaging in collaborating. 140) ______

Page Ref: 429

141) Autonomy and formalization are positively related. 141) ______

Page Ref: 458

142) Culture has a boundary-defining role; it creates distinctions between one organization and others. 142) ______

Page Ref: 489

143) Self-evaluation is consistent with empowerment. 143) ______

Page Ref: 528

144) You should think of a learning organization as an ideal rather than an organizational reality. 144) ______

Page Ref: 467

145) As the world has become more global, managers have to become capable of working with people from different cultures. 145) ______

Page Ref: 15

146) Stamina, dexterity, and strength are dimensions of intellectual ability. 146) ______

Page Ref: Exh. 2-2; 46

147) The GLOBE team used data from 62 organizations. 147) ______

Page Ref: 76

148) Conscientiousness refers to an individual's propensity to defer to others. 148) ______

Page Ref: 104

149) The justice criterion for decision making requires that individuals impose and enforce rules fairly and impartially so there is an equitable distribution of benefits and costs. 149) ______

Page Ref: 158

150) The popularity of vertically expanding jobs to allow workers greater responsibility in planning and controlling their work can probably be attributed largely to Maslow's findings. 150) ______

Page Ref: 175

151) In MBO, goals should be tangible and measurable. 151) ______

Page Ref: 207

152) Temporary groups with task specific deadlines follow the five-stage model of group development. 152) ______

Page Ref: 241

153) Your analytical skills are very good and you enjoy the role of integrating creative ideas for your group. You will find that you are most effective in the role of the "promoter." 153) ______

Page Ref: Ex 9-4; 281

154) Organizations are creating intranet links that connect international employees with selected suppliers, customers, and strategic partners. 154) ______

Page Ref: 310

155) If behavioral theories of leadership are valid, selection of leaders should focus on length of experience in the right situations. 155) ______

Page Ref: 335

156) Create positive thought patterns is one suggestion to help create self-leaders. 156) ______

Page Ref: 372

157) Political activity is more a function of the organization's characteristics than of individual differences. 157) ______

Page Ref: 404

158) Many conflicts which are attributed to poor communication are, due to value differences. 158) ______

Page Ref: 427

159) Jack Welch coined the term virtual organization. 159) ______

Page Ref: 466

160) Workplace spirituality encourages organized religious practices. 160) ______

Page Ref: 504

1) C

2) D

3) C

4) C

5) B

6) A

7) B

8) A

9) B

10) B

11) D

12) A

13) D

14) C

15) D

16) C

17) A

18) B

19) A

20) D

21) C

22) C

23) D

24) D

25) B

26) C

27) B

28) D

29) B

30) D

31) C

32) D

33) B

34) C

35) D

36) A

37) B

38) B

39) C

40) A

41) A

42) A

43) D

44) C

45) C

46) B

47) D

48) C

49) C

50) B

51) B

52) B

53) A

54) D

55) D

56) A

57) C

58) B

59) D

60) B

61) B

62) C

63) D

64) D

65) C

66) D

67) A

68) C

69) B

70) C

71) D

72) B

73) A

74) C

75) A

76) B

77) D

78) C

79) D

80) D

81) FALSE

82) TRUE

83) FALSE

84) TRUE

85) TRUE

86) TRUE

87) TRUE

88) FALSE

89) FALSE

90) TRUE

91) FALSE

92) FALSE

93) FALSE

94) TRUE

95) TRUE

96) TRUE

97) FALSE

98) FALSE

99) FALSE

100) TRUE

101) FALSE

102) FALSE

103) FALSE

104) FALSE

105) FALSE

106) FALSE

107) FALSE

108) TRUE

109) FALSE

110) FALSE

111) TRUE

112) FALSE

113) TRUE

114) TRUE

115) FALSE

116) TRUE

117) TRUE

118) FALSE

119) FALSE

120) FALSE

121) FALSE

122) FALSE

123) TRUE

124) FALSE

125) FALSE

126) FALSE

127) TRUE

128) FALSE

129) FALSE

130) TRUE

131) TRUE

132) TRUE

133) TRUE

134) TRUE

135) FALSE

136) FALSE

137) TRUE

138) FALSE

139) FALSE

140) FALSE

141) FALSE

142) TRUE

143) TRUE

144) TRUE

145) TRUE

146) FALSE

147) FALSE

148) FALSE

149) TRUE

150) FALSE

151) TRUE

152) FALSE

153) FALSE

154) FALSE

155) FALSE

156) TRUE

157) TRUE

158) TRUE

159) FALSE

160) FALSE

Дата добавления: 2015-11-14