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1) According to Luthans, successful managers are defined in terms of: 1) _______
A) the rate and quantity of pay raises.
B) the satisfaction and commitment of their employees.
C) the speed of their promotion.
D) quantity and quality of their performance.
Page Ref: 8
2) Which one of the following would not be considered a human skill in Katz's structure? 2) _______
A) communicating B) working as part of a team
C) resolving conflicts D) reporting
Page Ref: 7-8
3) ________ asks managers to reconsider how work would be done and their organization structured if they were starting over. 3) _______
A) Process control B) Management reengineering
C) Process reengineering D) Management control
Page Ref: 20
4) While ________ focuses on differences between people from different countries, ________ addresses differences among people within given countries. 4) _______
A) culturization; workforce diversity
B) culture; diversity
C) globalization; workforce diversity
D) workforce diversity; globalization
Page Ref: 17
5) Learning techniques that allow individuals to manage their own behavior so that less external management control is necessary are termed: 5) _______
A) reengineering. B) self-management.
C) MBO. D) mentor programs.
Page Ref: 60
6) A number of individual-difference factors have been found to significantly influence learning and training outcomes. All the following are included in these factors, except: 6) _______
A) age B) personality
C) ability D) motivational level
Page Ref: 53
Your division is made up of four people with very different biological characteristics. Gina is 27 years old, single and female. She has been with the company only six months. Jonathan is 63 years old and a widower. Jonathan has been with the company for thirty years. Sally is a single mother with four children who has been working here for five years.
7) You would expect ________ to be the first employee to choose telecommuting or a flexible work schedule. 7) _______
A) Robert B) Sally C) Gina D) Jonathan
Page Ref: 44
You are the first-line supervisor for a group of employees who make green widgets. Their job is not terribly interesting or challenging and you have noticed that they are frequently tardy returning from their breaks. You have studied the concept of shaping behavior and decide that you will try to apply it to this situation.
8) You want Allison to take an accounting course so that she can help with the bookkeeping. Allison does not want to go to night school to take the course and has been resisting. You know that her least favorite duty is preparing payroll. You tell her that she will be doing payroll until she takes the accounting course. This is an example of: 8) _______
A) negative reinforcement. B) punishment.
C) positive reinforcement. D) extinction.
Page Ref: 53
9) Organizational commitment is: 9) _______
A) is the degree that a person identifies with a job.
B) an attitude.
C) positively related to job satisfaction.
D) all of the above
Page Ref: 79
Suppose that you are a Human Resource Manager for Prentice Corporation who is in charge of developing a training program for managers coming to the United States from your subsidiaries around the world. You have decided to use the Hofstede Framework for discussing cultural differences that they might expect to find. Use your knowledge of the work of Hofstede to answer the following questions.
10) Which of the following countries ranks high in long-term orientation? 10) ______
A) France B) China
C) Russia D) United States
Page Ref: 75
11) Factors other than satisfaction that impact one's decision to leave a current job include all of the following except: 11) ______
A) length of tenure with the organization.
B) expectations about alternative job opportunities.
C) labor market conditions.
D) organizational citizenship behavior
Page Ref: 88
12) ________ is the degree to which people in a country prefer structured over unstructured situations. 12) ______
A) Uncertainty avoidance B) Collectivism
C) Power distance D) Long-term orientation
Page Ref: 75
13) ________ is the degree to which people like or dislike themselves. 13) ______
A) Locus of control B) Machiavellianism
C) Authoritarianism D) Self-esteem
Page Ref: 107
14) A Type A personality would be most likely to: 14) ______
A) concentrate on one task at a time.
B) enjoy leisure and quiet time.
C) eat his meals quickly.
D) be highly creative.
Page Ref: 108
15) Which of the following is not true concerning emotions? 15) ______
A) Some emotions can reduce employee performance.
B) Employees bring an emotional component with them to work every day.
C) In the past, emotions were rarely viewed as being constructive.
D) Emotions are neutral factors in organizational behavior.
Page Ref: 113
16) An increased commitment to a previous decision in spite of negative information is termed: 16) ______
A) representative. B) hindsight bias.
C) escalation of commitment bias. D) satisficing bias.
Page Ref: 150
17) Which of the following is not a bias in decision making? 17) ______
A) securing B) representative
C) escalation of commitment D) availability
Page Ref: 149-151
18) Internally caused behaviors are believed to: 18) ______
A) result from personality traits.
B) be under the personal control of the individual.
C) result from outside causes.
D) be forced upon a person by the situation.
Page Ref: 121365
19) Theory X assumptions relate to: 19) ______
A) Maslow's lower level needs.
B) both levels of Maslow's hierarchy of needs.
C) neither level of Maslow's hierarchy of needs.
D) Maslow's higher level needs.
Page Ref: 172
20) According to Maslow, when does a need stop motivating? 20) ______
A) it never stops motivating
B) when one returns to a lower level need
C) when one chooses to move to a higher level need
D) when it is substantially satisfied
Page Ref: 171
21) Which of Maslow's hierarchy of needs deals with satisfying one's need for hunger, thirst, and sex? 21) ______
A) social B) esteem
C) physiological D) safety
Page Ref: 171
22) Participative management is compatible with all of the following except: 22) ______
A) ERG theory.
B) MBO.
C) Theory X.
D) stimulating the achievement need.
Page Ref: 213-214
23) When pay levels are based on how many skills employees have or how many jobs they can do: 23) ______
A) flexible pay B) a variable pay plan
C) gainsharing D) competency-based pay
Page Ref: 225
24) Skill-based pay: 24) ______
A) is also called competency-based pay.
B) is an alternative to job-based pay.
C) is also called knowledge-based pay.
D) all of the above
Page Ref: 225
25) Command groups are also: 25) ______
A) authority groups. B) task groups.
C) job groups. D) work groups.
Page Ref: 239
26) Norms that dictate assignment of difficult jobs and pay are norms dealing with: 26) ______
A) appearance. B) financial rewards.
C) allocation of resources. D) performance.
Page Ref: 248
27) Which is not one of the stages in the five-stage group-development model? 27) ______
A) forming B) producing C) norming D) storming
Page Ref: 240
28) The context category of the team effectiveness model includes: 28) ______
A) autonomy. B) conflict.
C) ability. D) adequate resources.
Page Ref: Ex 9-3; 278
29) As a result of using self-managed teams, a factory at Eaton Corporation's Aeroquip Global Hose Division was able to improve response time to customer concerns by: 29) ______
A) 50% B) 99% C) 75% D) 85%
Page Ref: 275
30) When can lateral communications create dysfunctional conflict? 30) ______
A) when the formal vertical channels are breached
B) when bosses find out that actions have been taken without their knowledge
C) when members go above or around their superiors to get things done
D) all of the above
Page Ref: 302
31) The grapevine is: 31) ______
A) generally an anti-management tool.
B) used to serve the self-interests of outsiders.
C) perceived as being more reliable than formal communication.
D) usually inaccurate.
Page Ref: 307
32) Good ________ brings about order and consistency by drawing up formal plans. 32) ______
A) task structure B) initiating structure
C) leadership D) management
Page Ref: 332
33) If a leader's main concern is accomplishing his/her group's tasks, the University of Michigan studies label this leader: 33) ______
A) initiating structure. B) production-oriented.
C) consideration. D) concern for production.
Page Ref: 336
34) The type of leaders who guide or motivate their followers in the direction of established goals by clarifying role and task requirements are: 34) ______
A) transcendent leaders. B) transformational leaders.
C) transactional leaders. D) charismatic leaders.
Page Ref: 367
As the CEO of the corporation, you have learned to understand the role of emotional intelligence in leadership effectiveness. You have worked hard to develop emotional intelligence in your vice-presidents, but believe that some are still struggling. Joseph, the V.P. of Employee Relations does a great job in most respects, but you have noticed that he is very concerned about his image and does not take joking about his abilities well. Janet, your V.P. of Engineering, is comfortable with the status quo and likes to know exactly what to expect. Jerry, who is the V.P. of Marketing, has driven his department to new successes in sales, but also has created new records of turnover both of employees and customers. Janice has led Production well, but has scoffed at the trend in the industry to create production teams. And John, the V.P. of Finance, seems to always be negative about the future of the company. Based on these observations, you believe that each one is particularly lacking in one of the five key components of emotional intelligence.
35) You would say that John is lacking in: 35) ______
A) social skills B) empathy
C) self-awareness D) self-motivation
Page Ref: 369
36) Which of the following is not an influence tactic? 36) ______
A) legitimate position B) rational persuasion
C) consultation D) ingratiation
Page Ref: 396
37) Leadership research emphasizes 37) ______
A) power B) style
C) communication D) persuasion
Page Ref: 391
38) ________ conflict focuses on interpersonal interaction. 38) ______
A) Job B) Relationship
C) Task D) Process
Page Ref: 424
39) When one party is willing to sacrifice in order to maintain the relationship, it is called 39) ______
A) collaborating B) compromising
C) accommodating D) sacrificing
Page Ref: 429
40) Which of the following is not a common organizational design? 40) ______
A) centralized structure B) matrix structure
C) simple structure D) bureaucracy
Page Ref: 459
41) The matrix structure combines which two forms of departmentalization? 41) ______
A) functional and product B) product and process
C) process and functional D) none of the above
Page Ref: 462
42) The place to start in building a customer-responsive culture is: 42) ______
A) Hire service-contact people who have appropriate personality and attitudes.
B) Empower employees with the discretion to make day-to-day decisions.
C) Reduce rules and regulations.
D) Conduct orientation and socialization of employees.
Page Ref: 502
43) The ultimate source of an organization's culture is: 43) ______
A) the environment.
B) the country in which the organization operates.
C) top management.
D) its founders.
Page Ref: 492
Alice Ann Jones is the new director of human resources for a small consulting firm.
44) Alice Ann is searching for the most reliable evaluation method she can find. She should consider: 44) ______
A) self-evaluations.
B) immediate subordinate evaluations.
C) peer evaluations.
D) immediate superior evaluations.
Page Ref: 528
45) The best way for an employer to find out if a potential employee can do a job is by: 45) ______
A) a written test. B) a day in the office.
C) a performance simulation test. D) the interview process.
Page Ref: 519
46) T-groups are also known as: 46) ______
A) action research teams.
B) sensitivity training groups.
C) team building groups.
D) appreciative inquiry training groups.
Page Ref: 558
47) ________ is a field of study that investigates the impact that individuals, groups, and structure have on behavior within organizations for the purpose of applying such knowledge toward improving an organization's effectiveness. 47) ______
A) Organizational development
B) Human Resources Management
C) People management
D) Organizational behavior
Page Ref: 9
48) Which of the following is not a characteristic of physical ability? 48) ______
A) dexterity B) strength C) looks D) stamina
Page Ref: 47
49) An important moderator of the satisfaction-turnover relationship is: 49) ______
A) the management's style.
B) the organization's culture.
C) the employee's level of performance.
D) the employee's values and attitudes.
Page Ref: 88
50) The Meyers-Briggs Type Indicator classification of "E or I" stands for: 50) ______
A) emotional/intuitive B) extroverted/introverted
C) extroverted/intuitive D) emotional/introverted
Page Ref: 103
51) ________ is the ability to create novel and useful ideas. 51) ______
A) Conceptual style B) Creativity
C) Intuition D) Rationality
Page Ref: 145
52) ________ developed the ERG theory. 52) ______
A) Maslow B) Alderfer
C) McClelland D) Ouchi
Page Ref: 175
53) Organization-wide programs that distribute compensation based on some established formula designed around a company's profitability are termed: 53) ______
A) profit-sharing plans. B) ESOPs.
C) variable pay. D) gainsharing.
Page Ref: 222-223
54) The group size that exercises the best elements of both small and large groups is: 54) ______
A) 4 B) 12 C) 9 D) 7
Page Ref: 254
55) Self-managed teams typically perform which of the following responsibilities? 55) ______
A) calling on customers B) soliciting orders
C) creating financial statements D) all of the above
Page Ref: 274
Mary telephones her employee, Joe, to let him know that today's meeting has been moved to one o'clock.
56) The telephone is the: 56) ______
A) medium. B) receiver. C) message. D) sender.
Page Ref: 300
57) Hersey and Blanchard developed the ________ leadership theory. 57) ______
A) managerial grid B) cognitive resource
C) situational D) path-goal
Page Ref: 342
58) ________ is a way to use language to manage meaning. 58) ______
A) Trust B) Framing
C) Highlighting D) Influencing
Page Ref: 362
59) When a person explains favorable events in order to maximize the desirable implications for himself, he is using the impression management technique of: 59) ______
A) conformity. B) accounts.
C) favors. D) acclaiming.
Page Ref: Exh. 13-7; 409
Playbill, Inc. is a company that hires culturally diverse people to perform Shakespearean plays for high school students. They employ actors and actresses from all over they world. The actors and actresses have joined together to ask Playbill for higher salaries. They are struggling on deciding who will negotiate for them.
60) Which of the following statements is true pertaining to the role of personality traits in negotiations? 60) ______
A) High risk takers will be better negotiators.
B) Personality traits will have no significant direct effect on either the bargaining process or negotiation outcomes.
C) Those with internal locus of control will be better negotiators.
D) Personality of the negotiators will determine, to a large extent, who prevails.
Page Ref: 438
61) The ________ of an environment refers to the degree to which it can support growth. 61) ______
A) qualifications B) capacity
C) potential D) capability
Page Ref: 472
62) The correct order for the stages of the socialization process is: 62) ______
A) prearrival, encounter, ritual.
B) prearrival, metamorphosis, encounter.
C) prearrival, encounter, metamorphosis.
D) prearrival, ritual, encounter.
Page Ref: Exh. 16-2; 496
63) The author suggests that this can be used to increase the perception that employees are treated fairly. 63) ______
A) documenting with a journal B) multiple raters
C) selective evaluation D) due process
Page Ref: 533
64) Who developed a three-step model for change that included unfreezing, movement, and refreezing? 64) ______
A) David McClelland B) Lawrence Summers
C) John Kotter D) Kurt Lewin
Page Ref: 555
65) ________ is the voluntary and involuntary permanent withdrawal from an organization. 65) ______
A) Absenteeism B) Downsizing
C) Turnover D) Individual-level variable
Page Ref: 28
You are the first-line supervisor for a group of employees who make green widgets. Their job is not terribly interesting or challenging and you have noticed that they are frequently tardy returning from their breaks. You have studied the concept of shaping behavior and decide that you will try to apply it to this situation.
66) Sam is late coming back to work again and you reduce his pay by a half hour's wages. This is an example of: 66) ______
A) extinction. B) negative reinforcement.
C) positive reinforcement. D) punishment.
Page Ref: 53
67) The content attribute states a value is: 67) ______
A) important. B) related to behavior.
C) a basic conviction. D) complete.
Page Ref: 70
68) ________ are object-specific. 68) ______
A) Internal stimuli B) Moods
C) Emotions D) Affects
Page Ref: 113
69) Decision making is initiated by defining the: 69) ______
A) actual state. B) problem.
C) solution. D) desired state.
Page Ref: 144
70) Equity theory historically focused on ________ justice. 70) ______
A) procedural B) interactive
C) distributive D) interpersonal
Page Ref: 189
71) Research on employee stock ownership programs indicates that they: 71) ______
A) reduce stress. B) increase productivity.
C) reduce salaries. D) increase employee satisfaction.
Page Ref: 213
72) One example of work group norms deals with performance-related processes. Examples of performance norms include all of the following except: 72) ______
A) level of output. B) when to look busy.
C) appropriate levels of tardiness. D) how hard to work.
Page Ref: 248
73) Self-managed work teams generally: 73) ______
A) take on the responsibilities of their former supervisors.
B) are given an ownership steak in the company.
C) both of the above.
D) neither of the above.
Page Ref: 259
Brenda is a new employee orientation trainer for a global corporation with subsidiaries all over the world. She needs to convey information to new employees that will help them understand the importance of communicating across cultures.
74) Which of the following is a good tip to employees who must deal with different cultures? 74) ______
A) Assume similarities until differences are proven.
B) Practice sympathy.
C) Emphasize description rather than evaluation or interpretation.
D) Act decisively to minimize ambiguity.
Page Ref: 322
75) Which of the following did not propose a contingency theory? 75) ______
A) Blake and Mouton B) Vroom and Yetton
C) Hersey and Blanchard D) Fiedler
Page Ref: 339-346
76) You see ________ occasionally in organizations among people who have worked together for long periods of time and have a depth of experience that allows them to know each other inside and out. 76) ______
A) knowledge-based trust B) identification-based trust
C) reward-based trust D) deterrence-based trust
Page Ref: 360
77) James approaches his supervisor with data and a logical presentation supporting his request for additional personnel. He is using: 77) ______
A) legitimacy. B) consultation.
C) informational power. D) rational persuasion.
Page Ref: 396
78) Which one of the following views on conflict dominates in most actual groups and organizations? 78) ______
A) interactionist B) human relations
C) traditional D) functional
Page Ref: 423
79) Three key dimensions to any organization's environment have been found. Which of the following is not one of these key dimensions? 79) ______
A) capacity B) volatility C) complexity D) capability
Page Ref: 472
80) An organizational culture most likely to shape high ethical standards is one that: 80) ______
A) focuses on means as well as outcomes.
B) is low-to-moderate in aggressiveness.
C) is high in risk tolerance.
D) all of the above
Page Ref: 500
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