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Complete the letter below with the words from the box.

A) Complete the gaps with the words from the box. | Complete the following table with information from the text. | Complete the following sentences with the words in brackets in the proper form. | COMMUNICATION WORKSHOP | Change the following conversation to a more polite and formal one. | Read four short extracts about unusual hotels and do exercises after them. | Match the job responsibilities with the job titles. | First study information about Hitton Hotel, then study your role cards and act out the dialogue. | Study your role cards and act the out dialogue. | Complete the strategy list by adding the right word from the box. |


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vacancies indication suitable grateful book confirm room


Dear Sir/Madam,

I would like to (1)_______________a double room for the month of August 2002. I need an air-conditioned (2)________________ with bath and shower which faces the sea. I would be (3)_______________ if you (4) _______________ my booking as soon as possible.

Please give me an (5)_______________ of your rates per night including full board.

Should you have no (6)_______________ please could you give me the address of a (7)______________ hotel in your area?


Yours faithfully,

Jennifer O'Brian

You are a Japanese. You work in IT. You are going to take part in an international conference on IT development in Sweden. You are a very busy person and you cannot waste time. Write a letter to the hotel to reserve a room. Do not forget to describe your special requirements.

 

DEALING WITH PROBLEMS

 

 

Pair work

You are representatives of the management staff of a large resort hotel. You are going to suggest solutions to some problems your hotel has been having lately. Read the task and discuss with your partner what can be done in each of the situations below.

PROBLEMS

Theft: There is a lot of theft at the hotel. Someone is stealing expensive drinks from the bar, money from front desk, and sports equipment from the gym. Guests have also complained that somebody stole their wallets.

Guests are bored: Guests have complained that there is nothing to do. There are no activities at night. In the day, there are few sports and nothing to see.

Complaints about the food: The guests have complained that the food tastes terrible. They also complained that the food is the same every day. Some vegetarians were very angry because every dinner has meat.

Many things are out of order: The roof leaks and many TVs in the room don’t work. Sometimes there is no electricity or hot water.

The hotel is difficult to get to: There are no buses coming from the airport to the hotel. The taxi from the airport to the hotel is very expensive.

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