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Three men are involved in this conversation: Michael Sullivan of Global Engines, Bill Gould of Parsons Engineering and a receptionist.
Right. Well, thank you for your call.
1 Parsons Engineering. Can I help you?
Yes, they’ve just been sent off to you. They should be with you by morning tomorrow. If there’s any problem, then just get back to me.
I’m afraid he’s on another line at the moment. Would you like to hold or can I take a message?
Hello. My name is Michael Sullivan of Global Engines. I’ve been trying to get through to you. I’m calling to find out whether the spare parts I ordered last week have been sent off.
Mr. Gould is free now. I’m putting you through.
No, it doesn’t matter. I’ll hold.
Hello, this is Michael Sullivan of Global Engines. Could I speak to Mr. Gould in Customer Service, please?
Thank you. Goodbye.
Oh good. Yes, OK, but I hope It won’t be necessary.
Hello. Bill Gould.
Telephone Language
Fill in the blanks with equivalent expressions.
Hang up get through put you through cut off hold on
Collect afraid back leave up busy
1. I’m trying to connect you. I’m trying__________________.
2. We’ve been disconnected. We’ve been________________.
3. I can’t connect to the number. I can’t _________________.
4. I’ll put down the receiver now. I’ll __________________ now.
5. Would you like to wait? Would you like to _________?
6. The number’s engaged. The number’s _____________.
7. I’m sorry, he’s on another line. I’m _______he’s on another line.
8. Can you speak more loudly? Can you speak ____________?
9. Could you call again later? Could you call _________ later?
10. Can I give you a message? Can I ___________ a message?
11. I’d like the person I’m calling I’d like to make a _______ call.
to pay for this call.
Put down the dialogues from the tape and make your own variants.
UNIT 3
THE SHAMROCK ORGANISATION
The Irish management thinker, Charles Handy, believes that the traditional company is dying. In his book, The Age of Unreason, he says that today more and more people are working in a “shamrock organization”.
The first leaf of the shamrock represents the organization’s core workers. These employees are usually qualified professionals and managers. They work very long hours and, in return, receive high salaries and generous benefits.
Work that is not essential to the organization goes to people in the second leaf of the shamrock. These people are normally self-employed and are specialists in certain kinds of work. They often sell their services to more than one organization.
The third leaf of the shamrock is the flexible labour force – temporary and part-time workers. The organization saves money because it only employs these people when it needs them.
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| Answering the phone | | | Complete 1-5 with words from the first paragraph. |