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The film Glengarry Glen Ross starts with a businessman called Sheldon Levene making a phone call. We don’t hear what the person in the other end of the line says, but you can probably guess.
Put the sentences below into the correct place in the dialogue.
1. Just a moment, please.
2. Can he call you back?
3. No, it’s me again.
4. No, I’m afraid he’s in a meeting.
5. No, I’m sorry he’s not here.
6. Hello. Dr Lowenstein’s office.
7. Is it urgent?
8. Could you tell me your name, please?
9. Hello.
RECEPTIONIST a ____________________________
LEVENE Could I speak to Dr Lowenstein, please?
RECEPTIONIST b ____________________________
LEVENE Well, it’s rather important. Could you get him for me?
RECEPTIONIST c ____________________________
PAUSE
RECEPTIONIST d ____________________________
LEVENE Ah, doctor …
RECEPTIONIST e ____________________________
LEVENE Well, could you get …?
RECEPTIONIST f ____________________________
LEVENE What do you mean? He’s not here? I have to speak to him.
RECEPTIONIST g ____________________________
LEVENE Yes, it’s fairly urgent.
RECEPTIONIST h ____________________________
LEVENE Mr. Levene.
RECEPTIONIST i ____________________________
LEVENE No, I can’t be reached. I’ll get back to him.
2. Underline the phrases that Sheldon uses …
1. … to ask to speak to Dr Lowenstein.
2. … to say he’ll phone again later.
Phone Phrases
Make a summary of some telephone phrases from the dialogue above.
Asking to speak to someone.
What you hear if the person is not available.
Asking someone to wait.
Asking for the other person’s name.
Saying that you’ll phone again later.
4. Does a person answering the call or the person making the call?
1. … speaking. Can I help you?
2. Who’s calling, please?
3. This is … from …
4. Can I leave a message?
5. I’m sorry, the line is busy.
6. Can I have your number?
7. Can I speak to …, please?
8. Just a moment, please.
9. Do you want to hold on or call back later?
10. Can you ask him to call me back?
11. Can I take a message?
12. Can you ask him …?
Phone Roles
Play the roles of caller and receptionist in these situations.
1. RECEPTIONIST Answer phone 2. RECEPTIONIST Answer phone
CALLER Ask to speak to Carlos CALLER Ask to speak to Carlos
RECEPTIONIST Say that he’s in a meeting RECEPTIONIST Ask caller to wait
Ask caller’s name CALLER Say you’ll phone again later CALLER Give name
3. The caller urgently wants to speak to Carlos, but the receptionist knows that Carlos is busy and doesn’t want to speak on the phone.
Getting through
Match the phrasal verbs in the column on the left to the phrases with similar meaning in the column on the right.
1. to get through a. to connect
2. to put through b. to be connected
3. to cut off c. to disconnect
4. to hang up d. to wait
5. to hold on e. to put down the receiver
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