We rent our apartments and chalet exclusively and only to couples or families.

Conditions of rent

Included in the price: 
Rent of the apartment (or chalet) from the arrival day mentioned in the confirmation to departure day mentioned in the confirmation at 10:00, hot water, electricity, TV, heating, bed covers, the use of the kitchen, a parking space in the private garage (private outside parking place for the chalet), a private cellar for skis and or mountain bikes (except for the chalet) as well as all taxes.

Not included in the price:

• Damage Deposit (obligatory): 150,00 Euros, to be paid in cash or by credit card on arrival, refundable (see below)

• Cleaning Deposit (obligatory):, 50,00 Euros, to be paid in cash or by credit card on arrival, refundable (see below)

• Towels (non obligatory): 6,00 Euros per person and per week. Possibility to change them during your stay (6,00 E per person). One free change for stays longer than one week.

• Sheets (non obligatory): 6,00 Euros per person and per week). Possibility to change them during your stay (6,00 E per person). One free change for stays longer than one week.

• Pets: 30,00 Euros per animal and per week

• Play pen-cot/high chair/potty/pram: 30,00 Euros per week for all or any of the items

Payment of damage deposit and cleaning deposit: 
Deposits can be paid in cash or with a valid credit card.

Return of Damage deposit: 
A member of our personnel will be present when you leave the property. The deposit of 150,00 Euros will be returned to you minus the repair or replacement cost of missing, broken or damaged objects. If the cost of the missing, broken or damaged object(s) is superior to the deposit paid, the difference must be paid in cash before leaving. In case a guest leaves before 07:30, the damage deposit will be sent to the guest via mail.

Return of Cleaning deposit: 
A member of our personnel will be present when you leave the property. The cleaning fee of 50,00 Euros will be returned to you depending on cleanliness of the property at the end of your stay. For the deposit to be returned to you, you must leave the apartment or chalet in the condition you would like to find it in upon arrival. If, during the inventory, we decide that the apartment or chalet will have to be cleaned by us, the deposit will not be returned. How NOT to get your deposit back. In case a guest leaves before 07:30, the damage deposit will be sent to the guest via mail.

Arrivals: from 15:00, to be determined prior to arrival 
 Departures: at the latest 10:00 to be determined upon arrival

Inventory: 
You will find a complete inventory file in your property upon arrival. You will have 24 hours to notify us of any discrepancy. After that, we will consider that you agree with the inventory. The final inventory will be made with us and in your presence at the end of your stay.

Heating and electricity: 
Heating and electricity are included. Although we do leave a comfortable margin calculated in accordance with the seasons, abnormally high consumption (which can be achieved by leaving the windows open with the heating on) will be billed at the official rate.

We rent our apartments and chalet exclusively to couples or families. 
We reserve the right to refuse and even cancel any reservation without refund that does not accomplish the above terms even after your arrival!

Occupancy: 
It is strictly forbidden for more persons than those specified in the description of the apartments or chalet to occupy the apartment or chalet. We reserve the rights to cancel any reservation without any possibility of refund should this occur, even during your stay.

Payment: 
A reservation will be considered as confirmed when payment of 50% of the total invoice is received. The balance must be paid at least 28 days prior to arrival. If you paid by credit card, we will automatically debit the balance on your card.

Cancellations: 
All cancellations must be sent to Hola Andorra S.L. via fax, mail or E-mail and must be confirmed by us.

Cancellation fees: 
Cancellations received at least 28 days before the arrival date mentioned on the confirmation will be refunded 100%. 
Cancellations received between 27 and 16 days before the arrival date mentioned on the confirmation: 25% of the total bill. 
Cancellations received between 15 and 08 days before the arrival date mentioned on the confirmation: 50% of the total bill. 
Cancellations received between 07 and 01 days before the arrival date mentioned on the confirmation: 75% of the total bill. 
Cancellations received thereafter or "no-shows" will not be refunded.

Late arrivals: 
If you arrive one or more days later than your expected arrival day, you will not be entitled to a refund.
 Interruption of stay: 
If, for whatever reason, you decide to interrupt your stay, you will not be entitled to a refund.

Accidents, theft, fire etc. 
Hola Andorra S.L. nor the owner of the property can be held responsible for accidents, theft, fire, etc. except what the insurance of the property covers.

Legal matters: 
All legal matters will be handled in Andorra by the Andorran authorities. Hola Andorra S.L. operates in accordance with the present laws of Andorra. Should new Andorran laws oblige Hola Andorra S.L. to cancel reservations made, Hola Andorra S.L. agrees to reimburse maximum the total amount paid by a client for the rent of a property. Extras, such as flights, bus transfers etc. will NOT be reimbursed under ANY circumstances.

Дата добавления: 2015-11-14