Read the rubrics and underline the key words. Answer the questions that follow. After that, write each task in 120 to 180 words.

[ A ] You work for a mail order company and have received a letter from a customer who is unhappy about the delay in the delivery of a camera he ordered. Read the extract from his letter and the notes you made, and write a letter of apology. Give an explanation and details of what you will do to rectify the situation.

[ B ] You are arranging an anniversary party for your parents. You have seen the advertisement below for The Claremont Hotel, which seems suitable, but you need some more information. Use the notes you have made to write to the manager, giving the details of the event and asking for further information.

	Notes Sat. 20th April 8pm - 12pm 150 guests

[ C ] You want to improve your English and have seen the following advertisement on your school notice board. Read the advertisement and the notes you made, and write a letter giving the details requested and asking for more information.

	Private En g lish Lessons Experienced English teacher offers lessons for learners of all ages and levels.   Reasonable rates. Please contact Mr Thompson and provide details of: • your age and level of English • your reason for learning • language courses/exams taken so far

[ D ] You ordered a gift for a friend from a mail order company. When it arrived it was late and you were not happy with it. Read the advertisement and the notes you made. Then, write a letter to the company, explaining why you are not happy with the gift and asking for your money back.

[ E ] This is part of a letter you received from your pen friend. Look at the notes you made and write your letter in reply, giving your advice and the information your pen friend asked for.

I've decided that I'd like to learn to play tennis. I know you've been playing for years so I wondered what advice you could give me – I really have no idea!

Notes

• join a club

• find a friend to give you some lessons

• borrow a book from the library

• buy a racquet & some balls (don't spend too much – about £50-£75 – you might not like it)

• trainers and a tracksuit are OK – you don't need special clothes

[ F ] You are going on a cycling holiday next weekend with two friends, Jane and Anne. Below is part of a letter Jane sent you with her suggestions for the trip. You have found some information about the area, including a map and an advertisement for the Queens Hotel. Read Jane's letter and the notes you made and, using the advertisement, write a letter answering her questions and making your suggestions about where to stay.

		The Queens Hotel   Small, family-run hotel with beautiful views of Lake Windermere.   Bed & breakfast. Home-cooked meals/bar snacks available lunchtime and evenings. Reasonable rates.

1. What type of letter do you have to write?

2. Who is going to read the letter?

3. What style of writing should you use?

4. How will you address/sign the letter?

5. What opening remarks could you use?

6. How many main body paragraphs will you write?

7. What information will you include in each one?

8. What useful phrases could you use?

9. How could you paraphrase the information given in the rubric?

10. How will you end the letter?

UNIT 3.

Writing: Reports and Letters of Application

► Reports

Reports are usually written for a person in authority (e.g. a teacher, manager, group leader, etc). They normally contain some description (e.g. Say what the conditions in your school are like...) and often include our suggestions or recommendations for future action (e.g.... and suggest how you think the situation could be improved).

Information is presented in separate sections. Each section has an appropriate heading to help the reader easily identify what the report contains.

• Reports usually begin with the following information in the top left-hand corner.

To:...

From.... (The exact information depends

Subject:... on the rubric).

Date:...

The first paragraph is usually a short section entitled Purpose or Introduction.

It is important that we mention the reason for writing and prepare the reader for the information that we will include in the main body.

• The main body is divided into sections, each of which starts with a heading. We should link our ideas with appropriate linking words and phrases. We need to use short sentences to make the information easy to understand.

• Reports end with a final section, often entitled Conclusion, in which we can:

- summarise the points in the main body

- make a recommendation for future action

- offer a personal opinion

Present tenses and formal writing are normally used in reports.

► Understanding the Rubric -1

Ex. 1.

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