B) Handling Complaints

A) Complaints

1. We regret to inform you (We are sorry to have to inform you) that... delivered... ago under order #... doesn’t conform to the specification in many respects

2. We are writing to you to complain about the shipment of... we received against our order #...

3. We are disappointed to find that the quality of the goods you supplied does not correspond with (to) that (conform to that; comply with that) of the samples submitted.

4. We are perfectly satisfied with the bulk of the goods (consignment), but we find some items unsatisfactory.

5. We have found a number of defects in workmanship, design and finish.

6. We have examined the contents of the cases against your enclosed lists and invoices.

7. When you confirmed the order, you assured us of delivery in ample time to conduct sales.

8. We do not expect you to meet intangible losses.

9. To prove our statement we are enclosing one of these samples and a cutting of the material we received yesterday.

10. We are prepared to retain these unsuitable goods, but only at a substantially reduced price.

11. This delay (every day’s delay) means (causes us) loss and inconvenience (for us), as we have promised our customers early delivery.

12. You can imagine our distress and the inconvenience and confusion caused by the delay.

13. Please look into the non-delivery of... which we ordered on...

14. This order was placed on condition that we received the goods by...

15. We shall be compelled to cancel our order if the goods are not received by...

16. We will appreciate it if you will expedite (speed up, accelerate) delivery to our premises.

17. The defects are so serious that we cannot eliminate (remedy) them ourselves.

18. We await your instructions regarding 19. Please straighten this out at once with your... department.

b) Handling Complaints

1. After investigating your complaint, we have ascertained that an error was made in our dispatch department.

2. We very much regret having given you cause for complaints.

3. Steps are being taken immediately to ensure that such mistakes do not occur in future.

4. Please accept our sincere apologies for this delay and the trouble (inconvenience) it has caused you.

5. Since the delay is beyond our control, we cannot assume any liability (responsibility)

6. Your claim has been passed on to our insurance company, who will get in touch with you soon.

7. We apologize for the delay and enclose our credit note (rectified invoice).

8. A replacement for the faulty equipment was dispatched yesterday.

9. If you keep the damaged goods, we are prepared to invoice them at 50% of the last price.

10. We expect you to make good the tangible losses.

Дата добавления: 2015-11-16