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Passenger:
1. Why don’t you demonstrate video in flight?
2. Have you got anything to read for entertaining my child?
3. What kind of reading material is available on board?
4. What can you offer in the way of entertainment?
5. Have you got anything to read in English?
6. Is there is anything to read besides the in-flight magazine?
Landing. After Landing
Passenger:
1. The plane has already stopped. Why can’t we leave our seats?
2. I can see the air steps near the aircraft but you don’t let us go out. Why?
3. Why can’t I use my laptop now?
4. Why can’t I make a call from my mobile phone? Are we going to descend right now?
Serving Business Class Passengers
Passenger:
1. I want to drink. What juices can you offer me?
2. What can you offer me for reading?
3. Do you have anything to read in English (German, French)?
4. What have you got in the way of spirits?
Serving Passengers with children.
Passenger:
1. Excuse me. I’m with my baby, but I have no baby linen with me. I left it in the pram and I wasn’t allowed to take it on board.
2. I’m travelling with my baby, she is about 5 months. Is there a baby-cot on board?
3. Is there any suitable place for changing nappies?
4. Sorry to trouble you, could you warm up my baby’s bottle right now?
5. How can I buckle my child?
6. Can I have an aisle seat? I’m with my baby. I think we will need a toilet a lot.
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