Code, name and number of ECTS of study unit
| Study Unit: Cultures and Arctic Hospitality
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Code, name and number of ECTS of study unit part
| Theme/Study Unit Part: Cross-Cultural Skills, 5 ECTS
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Implementation
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Language of instruction
| English
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R&D integration
| -
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Virtuality
| -
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Academic year
| 1st year autumn
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Starting and ending dates
| September – November 2013
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Student Group(s)
| 801D13
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Teacher in charge,other teachers
| Petra Paloniemi, José-Carlos García-Rosell, Minna Väyrynen, Johanna Kaipainen
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Objectives
| The student deepens his/her skills of cultural issues. He/she is able to take multicultural issues into consideration also in his/her communication.
The student:
deepens his/her knowledge of cultural issues and cultural differences and can take them into consideration in his/her studies and work
develops his/her multicultural skills and takes them into account in communication
adopts multidisciplinary and cross-border thinking
is able to use work and field related language in Swedish (Finnish students)
deepens his/her skills in Finnish. He/she is able to express basic ideas and manage in everyday situations in Finnish. He/she can interact in a simple way provided the other person talks slowly and clearly and is prepared to help.
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Content
| · cultural differences and their relevance in one’s studies and work
· multi-cultural working environment and customs and behaviour in different cultures
· development of multicultural skills and taking them into account in communication
· multidisciplinary and cross-border thinking in tourism
· work and field related terminology in Swedish (Finnish students)
· written documents, presentations as well as meetings and negotiations in Swedish
· communication in Finnish in everyday situations (non-Finnish students)
· pronunciation
· vocabulary, grammatical structures
· understanding easy Finnish for everyday subjects
· Finnish culture
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Prerequisites
| -
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Pedagogical arrangements
| Our pedagogical approach KOTA includes various pedagogical methods, such as tutorials, lectures, practical projects and learning assignments (e.g. a blog) and /or an exam. The specified timetable of the learning process of eight weeks is planned together with the working life and given at the beginning of the study unit. Tutoring and multi- stakeholder assessment of the learning process take place throughout the study unit according to the assessment criteria. This study unit part is implemented partly together with the IBS Programme or/and the Finnish Programme.
Depending on the cooperation partners the development task and/or problem may vary on yearly basis.
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Materials
| De Mooij, Marieke & Hofstede, Gert (2002) Convergence and Divergence in Consumer Behavior: Implications for International Retailing. Journal of Retailing 78, 61-69.
Di Luzio, Aldo, Günthner, Susanne & Orletti, Franca (2001). Culture in Communication. Analyses of intercultural situations.
John Benjamins Publishing Company.
Firat, A. Fuat (1997) Globalization of Fragmentation: A Framework for Understanding Contemporary Global Markets. Journal of international Marketing, 5(2), 77-86.
Novinger, Tracy (2001). Intercultural Communication: A Practical Guide. University of Texas Press.
Scollon, Ron, Scollon, Suzanne, Wong Jones, Rodney H. (2011). Language in Society: Intercultural Communication: A Discourse Approach (3rd Edition). Wiley-Blackwell.
Hopkins, Bryan (2009). Cultural Differences and Improving Performance. Ashgate Publishing Group
Other learning material will be announced at the beginning and during the study unit.
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Assignments
| - Learning Assignment (Common assignment)
- Swedish and Finnish: exam and various assignments in class
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Appendices
| - Study unit assessment plan
- Time control plan
- Detailed instructions for assignments
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Detailed Programme (not including Finnish and Swedish lessons)
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Week
| Time and place
| Teacher
| Content of Contact Hours
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38
| 16.9.
12.30 – 14
Class 158
| Petra Paloniemi
| - The programme and the contents of the course.
- General guidance for the assignments.
- Introduction to the basic concepts
- What are cross-cultural skills?
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38
| 19.9.
8.15 – 9.45
Class: Auditorium
| Petra Paloniemi
| - “Cross-cultural communication and guiding” –lecture by guest lecturers from Turkey
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39
| 26.9.
10.15 – 11.45
Class 239 or 226
(group divided in two)
| Petra Paloniemi
& Ulla Kangasniemi
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40
| 2.10.
12.30 - 16
| self-study
| - Time dedicated writing your learning assignment (Common assignment)
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40
| 3.10.
10.15 – 11.45
Class 158 or 226
(group divided in two)
| Petra & Ulla
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41
| 7.10.
10.15 – 11.45
Auditorium
| José-Carlos García-Rosell, Petra
| - Panel discussion on “cultural differences and their relevance in tourism field”
- Participants professionals from different sectors of tourism field:
Julían Amorrich, Lapland Safaris
Nina-Kostamo, Rovaniemen Kehitys Oy
Mari Vähäkuopus, MTI
One student
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41
| 9.10.
8.15 – 11.45
Class 158
| José-Carlos García-Rosell
| - cultural differences and their relevance in one’s studies and work
- multi-cultural working environment and customs and behaviour in different cultures
- multidisciplinary and cross-border thinking in tourism
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41
| 11.10.
12.30 – 14
Class 246
| José-Carlos García-Rosell
| - Concluding discussion on the themes learnt
- Feedback discussion
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