General passengers’ queries and problems

1) Translate the sentences from English into Russian:

I’m cold, I need a blanket/a plaid.
Have you got pillows/blankets on board?
Can I have a pillow/a blanket?
Here you are.
I’m sorry, but pillows/blankets are for Business class only.
Can I have an airsickness bag?
Just a moment, I’ll get it for you.
What’s up/what’s the problem?
Don’t worry, everything is under control.
We have to wait several minutes due to …
Remain seated, please.

2) Insert the omitted words:

1. I’m _____________, I need a blanket/a plaid. 2. _____ you ______ pillows/blankets on _________? 3. Can I _______ a pillow/a blanket? - _______ you are. 4. I’m sorry, but ____________________ are for Business class ______. 5. Can I have an ______________ bag? 6. Just a _________, I’ll ______ it for you. 7. What’s the ________? 8. _________’s up? 9. Don’t worry, _______________ is _____________ control. 10. We have to _____ several minutes _____ ___ heavy fog at Koltsovo airport. 11. Please, ________ seated.

3) Match the synonymous sentences:

1. I need a blanket.	a. What’s the problem?
2. I need an airsickness bag.	b. You shouldn’t worry.
3. Pillows are for Business Class only.	c. What’s up?
4. What’s up?	d. We have to wait for a while.
5. What’s the problem?	e. Could you give me a blanket?
6. Don’t worry.	f. The number of pillows is limited.
7. We have to wait several minutes.	g. Could I have an airsickness bag?
8. We have to wait for a while due to the loading of the aircraft.	h. Don’t stand up, please.
9. Remain seated, please.	i. Just a moment, I’ll get an airsickness bag for you.
10. One minute, I’ll bring an airsickness bag for you.	j. We have to wait several minutes because of the loading of the aircraft.

4. Reply to the following:

1. (FA) What’s up? – (PAX) ……………………………………

2. (PAX) I’m cold, I need a blanket. – (FA) …………………………….

3. (FA) What’s the problem? – (PAX) ………………………………….

4. (PAX) I’m tired and I want to sleep, I need a pillow. – (FA) …………………………..

5. (FA) What’s the matter? – (PAX) …………………………………….

6. (PAX) I feel sick, I need an airsickness bag. – (FA) ……………………………………

7. (PAX) Could you give me a glass of water? – (FA) …………………………………….

8. (PAX) Have you got pillows and blankets on board? – (FA) ……………………………..

9. (FA) Pillows and blankets are for Business Class only. – (PAX) ………………………..

10. (PAX) Why aren’t we taking off? – (FA) …………………………………….

11. (PAX) Why aren’t we landing? - (FA) ………………………………..

12. (FA) Remain seated, please. - (PAX) …………………………………

13. (PAX) Why is it so bumpy (трясет)? - (FA)…………………………….

5. Work in pairs and make dialogues between a FA and a PAX. Speak about general passengers’ problems:

1. A nervous passenger and a phlegmatic flight-attendant.

2. A rude (грубый) passenger and a polite (вежливый) flight-attendant.

3. A shy (застенчивый) passenger and an irritated (раздраженный) flight-attendant.

4. An energetic passenger and a tired flight-attendant.

5. A cheeky passenger and a shy flight-attendant.

6. Translate the sentences from Russian into English:

Мне холодно, мне нужно плед / подушку.
У Вас есть подушки / одеяла на борту,
Можно мне подушку / одеяло?
Пожалуйста (возьмите)
Извините, но подушки / одеяла только для пассажиров бизнес-класса.
Можно мне гигиенический пакет?
Минуточку, я Вам его принесу.
В чем дело / проблема?
Не волнуйтесь, все под контролем.
Мы вынуждены немного подождать из-за метеоусловий аэропорта Пулково.
Пожалуйста, не вставайте.

Дата добавления: 2015-07-25